HealthStream Research is serious about education and training our employees, and our call center is at the forefront of these efforts.  Our state-of-the-art call center was not onlystructurally designed to meet the specific environmental needs of our interviewers, but also culturally designed to attract, train, and retain the best and brightest.  “I absolutely love working here.  This place recognizes excellence constantly, provides us with great technology, and gives everyone here the opportunity to do work that is truly worthwhile,” said Candice Calleri, a top performing interviewer for HealthStream Research.

Arnee Simmons, HealthStream Research’s dedicated Interviewer Trainer, conducts all training sessions in our expanded 12-station training center.  “All new interviewers attend a rigorous five-day program, where they learn our approach to customer service, develop a deep understanding of the nuances of healthcare market research, and get hands-on training with all survey systems,” said Arnee.  “The new interviewers are tested at each stage of the training, but we also take it a step beyond test scores—we make sure they get it.” 

Training, education, and feedback don’t end after five days.  “Once you’ve made it to the Call Center, we continue to model and promote excellence.  Through constant monitoring of our interviewers, we create an environment of continuous improvement through constant feedback,” said Arnee.

What does this mean for our clients?  With HealthStream Research’s dedication to education and retention of the best and brightest, surveys will be conducted by highly trained and highly experienced interviewers.  HealthStream Research is committed to providing you with the very best, and we do that by hiring, training, and retaining the very best.