HealthStream Research never ceases to search for ways to redefine excellence. Hardly a day goes by that something around here isn’t being improved. Recently, our Interviewing Center embarked on its new mission to redefine excellence through innovative changes in team building, supervision and work-flow processes. Why the changes? Was something wrong? Absolutely not! Before these changes, the Interviewing Center was already breaking productivity records; turnover was (and remains) way below industry standards; efficiency, morale and engagement were at all-time highs. But being ‘very good’ isn’t good enough for us. Our clients—and your patients, employees, and medical staff—deserve excellence. Nothing but the very best will do. We’ve found new ways to provide you with even better service to help you measure, improve, and thrive:
New Management Model: We’ve increased our number of interviewers considerably, while maintaining the strictest hiring and training standards. With the increased interviewing workforce, HealthStream Research has provided two separate management and supervisory roles, workflow and operations. The workflow function focuses on the quality of the surveys and establishes accountability for deadlines. The operations function is directly focused on the interviewers and helps each one meet departmental goals.
The benefit to you? Improved survey quality, increased response rates, and faster project turnaround.
New Team-based Model: By establishing dedicated project teams, client surveys will be fielded by a team that truly knows the survey and understands its purpose. These new teams have already been successful in providing an improved sense of project ownership and accountability. Each interviewing team has a daily huddle to discuss goals, get relevant training, review recent performance, and receive project-specific updates from our Project Management Team.
The benefit to you? Interviewers will remain intimately familiar with even the tiniest nuances of your entire project, providing an even greater increase in survey accuracy and respondent compliance.
Together, these changes will lead to a doubling of HealthStream Research’s daily survey capacity. Faster and better!