At HealthStream Research, we do more than just deliver your information;
we can help you understand it.  Our trained support professionals can
work with you to interpret the information you receive from us and answer your questions on a variety of topics, including account status, information security, and much more.  

Part of HealthStream Research’s commitment to customer service is to make sure you have access to the resources you need.  Depending on the type and scope of the project, as well as the client’s needs, healthcare organizations may have access to the following services and support options:

Project Manager:  HealthStream Research can provide clients with a Project Manager who will initiate communication to reconfirm project expectations and key implementation timeframes.  Through comprehensive start-up guides, constant project status updates, and telephone support for each of the project’s key milestones, a Project Manager can be a guide throughout the life of the project.    

HCAHPS Project Support:  All HCAHPS projects are supported by our dedicated HCAHPS experts.  Their mission is to stay on top of all changes and updates to CMS guidelines and to ensure that all HCAHPS projects are kept in complete CMS compliance.  Our dedicated HCAHPS experts have mastered both technical and product knowledge positions, allowing them to provide insight into the technical data requirements of HCAHPS administration.  With their formidable knowledge of information services, the realities of healthcare work, project management, and knowledge of everything that is HCAHPS, our experts ensure smooth HCAHPS administration and total CMS alignment.  

Analyst:  An analyst can be available to answer questions regarding data analysis, reports, methodology, and interpretation/presentation of results.  The Analytics Team has the knowledge and experience to assist you with statistical analysis, advanced math applications, integrated market research, survey design, optimal research methodologies, and the utilization of HealthStream Research’s robust national databases. 

Consultant:  A consultant can be available to answer questions about using the research findings, how to implement changes, how to share the research findings, and how to make best use of the survey results.  The consultants of HealthStream Research can provide a wide array of support, including:

• Telephone, WebEx, or onsite presentation of results and action planning
• Qualitative research (e.g. focus groups)
• Participation in strategic planning sessions
• Specialized presentations, such as presenting to Board of Trustees