HealthStream is more than an HCAHPS vendor.
We’re the experts and your ideal improvement partner.
Hundreds of hospitals and many of the nation’s largest healthcare systems have chosen HealthStream Research as their HCAHPS partner to help them understand where they are, where they need to be, and precisely how to get there. Our online learning solutions are used by more than 1.7 million healthcare professionals to gain knowledge and skills to create safer environments for patients, increase clinical competencies, and facilitate the rapid transfer of the latest information and technologies.
How Can We Help Improve Your Scores?
| Integrate and align all of your patient research: HealthStream Research consolidates your patient satisfaction research under one suite of surveys, allowing for measurement, accountability, and improvement to be standardized across all patient groups. For your CMS/HCAHPS compliance, we handle all the surveying and reporting of results to CMS.
Online Reporting: Clients have secure access to their latest patient survey results through our Insights Online Reporting System.
Onsite HCAHPS Boot Camp: Do you have the knowledge and insights to obtain the best HCAHPS scores? Presented onsite by our expert consultants, the HCAHPS Boot Camp will help you take on the toughest HCAHPS challenges.
The online HCAHPS Preparation and Improvement Library prepares your staff by educating them on the actual survey questions and focusing them on important behaviors that improve HCAHPS scores.
Voice of the Patient captures the verbatim responses of patients during the survey process. Your staff can hear the actual voice recordings of patients in a digital audio format. |
Action Planning provides robust planning and accountability tools, allowing leadership and management to assign tasks around targeted areas of improvement.
Thousands of interactive online courses to help propel your organization to the highest levels of healthcare excellence. The HealthStream Learning Center also includes a library of regulatory courseware to help meet your annual training requirements, plus free training for medical devices and supplies.
Goal Setting for Excellence: Our expert consultants will work with your leadership and department managers to set and monitor appropriate performance goals.
Business Intelligence online reporting system provides dashboard reports on key metrics, targeted recommendations for improvement, intuitive report generation, and advanced analytical tools.
Consulting Support: A full range of consultation services from experts who are completely dedicated to healthcare and truly understand the issues you face each day. These are experts who understand the healthcare environment and have in-depth knowledge of research and how it can be used to propel your organization to new performance levels. |