Disruptive and Innapropriate Behavior: The Impact of Physician Behavior on Employees

Effective 2009, The Joint Commission has a new Leadership standard (LD.03.01.01) that addresses disruptive and inappropriate behaviors.  HealthStream Research developed questions that focus on these disruptive and inappropriate behaviors within the acute care hospital setting.

In light of the new Joint Commission requirement that healthcare facilities take steps to identify disruptive and inappropriate behavior and develop a process to manage it, HealthStream Research examined two Employee Insights survey questions that relate to the relationships between members of the healthcare team:

• Our doctors consistently treat the employees with courtesy and respect
• The physicians and nurses in our hospital have a good working relationship

This Discovery Paper will show how the results for these questions vary across departments, between the overall employee database and RN-specific results, and across hospital size categories. [More]

Year-In-Review - Trends in Top Drivers for Physician Satisfaction

HealthStream Research has built the largest physician database in the nation, with more than 660 hospitals in our database.  In search of recent trends, this Discovery Paper will look specifically at the most recent full year of physician data, collected from 29,077 physicians in 2007, with a comparison to the overall 3-year rolling database.  Further, this Discovery Paper will explore the top 5 drivers for several specific physician specialty categories. [More]

The Impact of Physician Alignment

Physician alignment is defined as “…the degree to which physicians and their medical groups share, identify with, and work toward accomplishing goals together with their affiliated health system.” (Budetti, Shortell, et al, 2002)  This Discovery Paper will explore how aligned and non-aligned physicians differ (including breakouts by specialties) and ways you can increase alignment among your physicians. [More]

HealthStream Research's National Physician Database and the Impact of Hospital Size on Physician Satisfaction

Essential to any healthcare organization's bottom line is the physician. Knowing how physicians think and feel about your organization is critical to your success. In an environment where traditional allegiances and hospital-physician relationships are increasingly fluid, HealthStream Research’s track record in measuring physician satisfaction and loyalty in a variety of healthcare settings has become more important than ever before. 

HealthStream Research has built the largest physician database in the nation.  This Discovery Paper will provide an explanation of the foundations of HealthStream Research’s physician database and explore the impact that bed size can have on the key drivers of physician satisfaction. [More]

Administrators Can Make or Break Nurse and Physician Satisfaction

Administration plays a very large role in the Overall Satisfaction of both doctors and nurses.  Physicians want to feel they have good personal lines of communication with administration, that administration is responsive to their needs, and that administrators are capable of running an efficient, high-quality operation.  They also want to be convinced that administration is up to the challenge of dealing with difficult peer review issues.  Nurses want to be able to trust administrators and feel they are thical in their decision-making.  They want to believe administrators will spend the money it takes to run the hospital effectively. [More]

Can You Afford to Settle for "Satisfied Physicians?"

Healthcare leaders know that without a steady, growing stream of referrals and admissions from a cadre of loyal medical staff members, it can be very difficult to grow revenues.  HealthStream Research has found that hospitals can advance their culture by developing physicians who are not only loyal admitters but who are also engaged in the improvement of patient care.  Unfortunately, our data tells us too many hospitals are settling for physicians who are, on average, only "satisfied." [More]

Predictors of Physician Hospital Satisfaction by Category of Specialization

It is vital to know what kinds of things are important to physicians as it relates to their practice in the hospital. What factors are related to physicians’ satisfaction with the hospital as a place to practice medicine? Do these factors vary by physician specialty or are they constant across different types of physicians? These are some of the questions that led to the current discovery paper. [More]

Physician Satisfaction: Rural vs. Urban Hospitals

The challenges faced today by hospitals in rural areas are immensely different than those in urban areas.  One of these challenges is retention of quality physicians.  Currently, 25% of the US population lives in rural areas, yet only 10% of the US physicians work in rural areas.  These facts, coupled with the older and sicker rural populations cause greater shortages in the number of rural physicians and makes the hospitals jobs even harder. [More]


Critical Success Factors for Physician Relations Program Development

HealthStream Research conducted in-depth interviews with eighteen executives responsible for physician sales and/or referral management departments to provide an understanding of how other healthcare organizations across the country built their departments and learn from their experiences.  [More]