It is often thought that the perspectives of clinical employees should differ from those of the non-clinician. It is generally assumed that a clinical employee should be more sensitive to factors like cleanliness and tangible resources. HealthStream Research investigated this commonly held belief. We looked at a group of approximately 6700 hospital employees (4300 clinical employees and approximately 2400 non-clinical employees) and compared them on a variety of items on the HealthStream Research Employee Insights survey. On most survey items, clinical and non-clinical employees did not differ in their satisfaction ratings. However, there were twelve (12) areas in which a small but statistically significant difference was noted. These twelve areas are listed below.
|
|
Satisfaction Mean Scores |
|
|
|
Clinical Employees |
Non-Clinical Employees |
Significant Difference
(p<.001) |
|
1. Supervisor job knowledge |
3.31 |
3.21 |
Yes |
|
2. Cleanliness of work space |
2.90 |
2.98 |
Yes |
|
3. Layout of work space |
2.78 |
2.88 |
Yes |
|
4. Tangible resources |
2.74 |
2.89 |
Yes |
|
5. Benefits |
2.74 |
2.89 |
Yes |
|
6. Hiring best qualified |
2.82 |
2.89 |
Yes |
|
7. Work enjoyment |
3.41 |
3.32 |
Yes |
|
8. Challenge |
3.32 |
3.23 |
Yes |
|
9. Personal support |
3.10 |
3.19 |
Yes |
|
10. Value of my work |
2.94 |
3.03 |
Yes |
|
11. Communication by Admin |
2.77 |
2.87 |
Yes |
|
12. Safe/Secure environment |
3.11 |
3.17 |
Yes |
In areas where they differed slightly, non-clinical employees were typically more satisfied than clinical employees. There were three exceptions to this. With regard to supervisor job knowledge, work enjoyment, and challenge, clinical employees were more satisfied than non-clinical employees.
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