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Ask the Experts

Ask the Experts

Each month in our Random Samples monthly newsletter, we choose a frequently-asked question
from healthcare professionals and provide a comprehensive, detailed answer from one of our own consultants or research experts. Do you have a question you’d like to send to our experts? Send an email to researchinfo@healthstream.com, and our interdisciplinary team of experts will provide you with a detailed answer. Please let us know if you wish to remain anonymous.

“The Ask the Experts column in November was very informative about where VBP (Value-Based Purchasing) is headed in the long-term. Can you lend your expertise to what is happening with VBP in the short term, and maybe even more details on the long-term?”

“We have heard some rumors that CMS may tie Value-Based Purchasing to individual HCAHPS theme scores, rather than the Overall Rating. Is this true? If so, what kind of impact do you think this will have?”

“We have heard some rumors about a new discharge code. What is the new code, and what impact will it have on HCAHPS?”

“Since nurses have a larger impact on HCAHPS scores, what role do you think physicians have in improving scores?”

"How were your patient surveys developed and tested?"

“We utilize the HealthStream Learning Center (HLC) for our education and training at our healthcare system. Is it possible to administer our Employee Insights surveys through the HLC?”

"How would HealthStream Research define a 'good' response rate for employee research?"

"With so many acronyms related to HCAHPS, could you provide a reference list?"

"How can we communicate with patients about the HCAHPS survey? Are there any official CMS guidelines?"

“What is the difference between a Leverage Analysis and a Priority Analysis?”

“Does HealthStream have any best practices for employee recognition programs?”

“Could you explain what ‘Insight into Action’ means?”

I read your response to, “For benchmarking, why do you recommend using the Overall Satisfaction question for employees/physicians instead of the Would Recommend question?” You said Overall Satisfaction was best. Does this also apply to HCAHPS?

"Could you explain what a Leverage Analysis is?"

Do billing practices have any effect on patient satisfaction?

What processes does HealthStream Research have to ensure quality control and data integrity for patient research?

For benchmarking, why do you recommend using the overall satisfaction question on the employee and physician surveys instead of the “would recommend” question?

Are Employees Benchmarks Outside of Healthcare Useful for Hospitals?

How was your employee survey developed and tested?

"Could you explain why our HCAHPS preview reports with CMS have differences in scores from what we see through HealthStream Research's online reports?"

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