• HCAHPS Essentials
• Discovery: HCAHPS: Physicians and Nurses—Listening to Patients
• Ask the Experts — HCAHPS
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HCAHPS Essentials – August 2009

Click Here for HCAHPS Essentials

Discovery: HCAHPS: Physicians and Nurses—Listening to Patients

HealthStream Research continues to examine the expanding Patient Insights–Inpatient Satisfaction Research database for emerging HCAHPS trends. It has already been established that nurses’ listening performance is the item with the highest-correlation to the overall rating on the HCAHPS survey. Upon deeper examination, HealthStream Research’s analysts saw that the rank order of the top items for physicians was identical to the rank order of the top items for nurses. This research paper will show that patients have similar expectations of consistency across the entire patient care team and that listening skills are of the highest importance.

Full Article

Ask the Experts – HCAHPS

“Since nurses have a larger impact on HCAHPS scores, what role do you think physicians have in improving scores?”

Click here for the answer

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