HealthStream is proactively taking steps to help hospitals prepare for the new Joint Commission Leadership standard that addresses disruptive and inappropriate behaviors in the healthcare setting. We are hosting two educational Webinars in January and February and have developed survey questions that focus on disruptive and inappropriate behavior for our Employee and Physician Insights surveys. These questions will provide hospitals the opportunity to identify units/departments where disruptive and inappropriate behavior is perceived to be an issue. It will also provide your organization with a performance baseline, trending in order to measure the effectiveness of policy implementation, and documentation that you are implementing a process for managing disruptive and inappropriate behaviors.

HealthStream is also developing courses on disruptive and inappropriate behaviors to help educate and train your staff. These courses will be available early 2009 and will play a key role in addressing issues and potential barriers causing disruptive and inappropriate behavior within your organization.

For more information on these products, please contact us at info@healthstream.com.

For background information on the Joint Commission’s Sentinel Event Alert:

Joint Commission - Disruptive and Inappropriate Behavior

Presented by:
Alan H. Rosenstein M.D., M.B.A.
Vice President & Medical Director
VHA West Coast


Effective January 1, 2009 for all accreditation programs, The Joint Commission has a new Leadership standard (LD.03.01.01) that addresses disruptive and inappropriate behaviors in the healthcare setting. Disruptive behavior in the healthcare setting is a serious issue that can have a significant negative effect on staff relationships, team collaboration and communication efficiency which can adversely affect patient outcomes of care. This Webinar will discuss the cause, frequency and impact of such behaviors and provide a series of tools and strategies designed to either prevent their occurrence or minimize their impact. Plan now to bring your entire team together to hear Dr. Rosenstein’s timely presentation on how your team can increase awareness, sensitivity and responsiveness by implementing appropriate policies and procedures that hold individuals accountable for their actions.

Dr. Alan Rosenstein is currently Vice President and Medical Director for VHA West Coast, Pleasanton, CA. He graduated from the University of Louisville School of Medicine. He earned his M.B.A. in Health Services Management at Golden Gate University in San Francisco, CA. He has had numerous publications, lecture, seminar presentations and national and international consultation experiences in the areas of performance improvement, information management and decision support, return on investment, resource and case management, coding and documentation, technology assessment, outcomes analysis, managed/ integrated healthcare delivery systems, nurse- physician relationships, physician education, physician leadership, performance profiling, hospital report cards, quality improvement and cost-effective care.

Date: Tuesday, January 13, 2009
Time: 3:00-4:00 pm ET
Forum: Online webinar
Cost: $99 per log-in - the number of participants per log-in is unlimited. Clients save $50 and pay only $49! Email us at researchinfo@healthstream.com for the special client invitation code.

Registration Required. Click the link below to register online. Payment is required at the time of registration via credit card. Instructions on accessing the webinar will be provided with your registration confirmation.

Register Online

Presented by:
Michelle O'Daniel, M.H.A., M.S.G.
Director of Member Services
VHA West Coast


Disruptive events are inappropriate regardless of the cause or stimulating factor. In addition to disruptive behavior, staff and clinicians do not communicate effectively. This may occur because of differences in generations, cultures, gender, and personalities.

This insightful Webinar will help your team take a deeper look at the link between generational differences and disruptive behavior and ineffective communication. Participants will understand the differences between the generations and how to better communicate with colleagues from other generations.

Michelle's expertise includes organization dynamics, group dynamics and workplace interactions. She has done many lecture/seminar presentations nationally and regionally in the areas of disruptive behaviors in nurse-physician relationships and generational differences. She is currently serving as the Director of Member Relationships at VHA West Coast, where she is responsible for working with over 100 hospitals to identify opportunities for Operational and Financial improvement and better customer relations. She is currently pursuing her Ph.D at the Fielding Graduate University in Human and Organization Dynamics with a focus on Nurse/Physician Relationships. She has a Master of Health Administration and a Masters of Science in Gerontology from the University of Southern California


Date: Thursday, February 19, 2009
Time: 3:00-4:00 pm ET
Forum: Online webinar
Cost: $99 per log-in - the number of participants per log-in is unlimited. Clients save $50 and pay only $49! Email us at researchinfo@healthstream.com for the special client invitation code.

Registration Required. Click the link below to register online. Payment is required at the time of registration via credit card. Instructions on accessing the webinar will be provided with your registration confirmation.

Register Online

“Does HealthStream have any best practices for employee recognition programs?”

HealthStream has had tremendous success with our employee recognition programs, collectively known as Excellence in Action. Along the way, we’ve gathered best practices from our high performing clients, as well as coming up with a range of best practices discovered through our own experimentation. Here is how HealthStream has achieved success with our monthly employee recognition program, with ways that you can improve employee recognition in the healthcare setting:

Full Answer

Dan Chapman and Resurrection HealthCare used HealthStream to change how the multiple- facility organization oriented its new employees, saving time and money, as well as creating numerous benefits through flexible, online orientation training.

Read the entire Success Story