February 2006
In this issue:
1. Complimentary Webinar: HCAHPS is Coming - Is Your Hospital Ready?
2. The Jackson Organization Prepares for Move to New Headquarters
3. Success Story: The Outer Banks Hospital Redefines Excellence in Healthcare
4. Jackson Discovery: Demographic Differences in Healthcare Employee Engagement
5. Ask the Experts: Correlations
| Complimentary Webinar: HCAHPS is Coming - Is Your Hospital Ready?
Join The Jackson Organization for a Complimentary Webinar that will Help Prepare Your Hospital for HCAHPS
Is your hospital ready for HCAHPS? Not participating in the HCAHPS Quality Initiative could affect your reimbursement rates from CMS.
On February 2, 2006, CMS hosted the first training for the National Implementation of the CAHPS Hospital Survey, also known as HCAHPS. The Jackson Organization, in our commitment to being the HCAHPS experts, was right there to participate when a wide range of (very important!) details regarding the implementation of HCAHPS was reviewed. After years of development, review, and revision, the HCAHPS process is finally being defined.
The time has arrived for hospitals to get ready. CMS is preparing to begin the dry run in the Spring of 2006. To provide our clients with the latest information from CMS and to help them prepare for the imminent dry run, The Jackson Organization will be holding a complimentary HCAHPS Webinar on Tuesday, February 14, 2006 at 3:00 p.m. Eastern Time. You’ll also have an opportunity to ask questions of our HCAHPS experts.
This webinar will review the latest information from CMS on the HCAHPS Initiative, provide an overview of the recent National Implementation training session conducted by CMS, and identify the steps that hospitals need to take to participate in this quality initiative.
Webinar Details:
Date: February 14, 2006
Time: 3:00 p.m. Eastern Time
Cost: Complimentary
Registration Required. Click link below to register online and to view the agenda. Once you click on the link below, enter "HCAHPS" in the "Search for" box. Click on the meeting and enter the password "TJOONLINE"
Instructions on accessing the webinar will be provided with your registration confirmation.
Register and View Agenda Online Now |
| The Jackson Organization Prepares for Move to New Headquarters
 Everyone here at The Jackson Organization is excited about our upcoming move to new headquarters—but there is plenty for all of you to be excited about as well!
The move is tentatively scheduled for a weekend in early April. So that there will be minimal impact on our clients, The Jackson Organization will be shutting down its offices at noon on a Friday, and we will launch service from our new HQ on Monday morning. We will keep you informed along every step of the way, so as soon as an exact move date is finalized, you’ll be the next to know!
The new headquarters will be located at 7710 Montpelier Road in Laurel, Maryland. To meet the growing needs of our clients, our new headquarters will provide space for more interviewers (which will lead to even faster data collection!), improved data storage security (we already exceed all industry standards for data security, and we’re about to redefine excellence yet again) and room for just about every department to grow.
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| Success Story: The Outer Banks Hospital Redefines Excellence in Healthcare
Top Performing Jackson Organization Client was the Recipient of Four Awards
The Outer Banks Hospital, Nags Head, NC
Winning even one award is considered a great achievement. Winning four awards, however is something altogether different. The Outer Banks Hospital set an aggressive goal of 4.30 for their Overall Inpatient Satisfaction score. Each period measured saw that goal busted, with a YTD score that was .17 higher than their original goal! Find out how they achieved this incredible achievement.
Full Article |
| Discovery: Demographic Differences in Healthcare Employee Engagement
While engagement and job satisfaction are not the same thing, job satisfaction is a precursor of employee engagement. Unless employees have a certain degree of job satisfaction, they will likely not be engaged. In this Discovery, learn about the demographic differences in employee engagement and satisfaction and The Jackson Organization’s recommendations to address their related demographic determinants.
Full Article |
| Ask the Experts: Correlations
“Some of us here are having problems understanding correlation. What is the best way to explain this to people who might be an expert in healthcare, but not a statistician?”
Click here for response |