Knowledge Network Webinar: Achieve Top Box Patient Satisfaction Through Increased Nurse Satisfaction: Evidence Based Coaching Techniques to Improve RN Satisfaction and Engagement

Presented by:
Thomas M. Muha, Ph.D.
CEO & Managing Partner
Great HealthCare Systems, LLC

Having a proven process for increasing staff satisfaction, engagement, and retention is important in this highly competitive healthcare environment—even for the number one hospital in the world. In this webinar, participants will learn about the six principles of PROPEL^©, a set of evidence-based strategies for increasing camaraderie, professionalism, and teamwork. Through PROPEL principles, hospitals can engage their staff to begin working as a team, learning how to care for each other as much as they care about patients, and see their employee involvement and commitment soar.

Dr. Muha is the CEO and a Managing Partner of Great Healthcare Systems, a consulting group dedicated to helping leaders in healthcare organizations enhance patient and staff satisfaction. His specialty is delivering research-based organizational consulting and individual coaching for executives and managers in hospital systems seeking to achieve higher levels of success. Dr. Muha has worked with nursing leadership and staff to develop an evidence-based method for transforming their teamwork, performance, and positive interactions. His Propel® process was proven to significantly improve staff satisfaction, engagement, and retention at The Johns Hopkins Hospital.

Date: Thursday, February 21, 2008
Time: 2:00-3:00 ET
Forum: Online webinar
Cost: $99 per log-in - the number of participants per log-in is unlimited. Clients save $50 and pay only $49! Email us at researchinfo@healthstream.com for the special client invitation code.

Registration Required. Click the link below to register online. Payment is required at the time of registration via credit card. Instructions on accessing the webinar will be provided with your registration confirmation.

Register Online

Success Story: Letting Excellence Do the Talking: An Imaging Department's Success in Thrilling Patients

Mercy Medical Center’s Outpatient Imaging department is a great example of turning insight into action. Action requires courage. Knowledge of the data brings with it responsibility to address the issues raised by the data. When Mercy Medical Center’s Outpatient Imaging department was presented with the results from its patient satisfaction research, they had the courage to tackle all the issues head-on. Not only that, but they had the courage to set aggressive goals and hold themselves accountable to achieve these goals.

Full Article

Spreading Best Practices: Physician's Perceptions of Consistency of Care

Part Three

HealthStream Research has provided physician satisfaction survey services to healthcare systems and individual hospitals across the U.S. since 1990 and has accumulated the nation’s largest comparative database for physician satisfaction. We recently took a closer look at four hospitals that scored high when physicians were asked to rate the hospital’s efforts to maintain a high quality of care which is consistent across all shifts and floors. This is part three in a four part series that features best practices of hospitals that score high in this area.

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HCAHPS Spotlight

IMPORTANT HCAHPS UPDATE
February 2008
VERY IMPORTANT!

HQA Preview Reports Are Now Available

For those hospitals who have not previewed their reports.

CMS posted the hospital-specific HCAHPS reports online for preview. The reports include HCAHPS measures for October 2006 – June 2007 patient discharges. All hospitals are encouraged to preview their report. If you have not previewed your report to date, please follow the steps below. There will be a help summary available. Please contact Quality Net Exchange at qnetsupport@ifmc.sdps.org if you experience problems previewing your reports.

▪ You may access your report: www.qualitynet.org
▪ Required role: QIO Clinical Warehouse Feedback Reports
▪ Report category: HQA Preview Reports

Full Article

Ask the Experts

Q: “Could you explain why our HCAHPS preview reports with CMS have differences in scores from what we see through HealthStream Research’s online reports?”

There are two reasons for there to be disparity between your CMS reports and the results you see through HealthStream Research’s online reporting tools.

• Mode adjustment: Results through HealthStream Research’s online reporting tools have not gone through a mode adjustment because our entire patient database is built upon telephone research. However, CMS accepts results collected through mail, mixed mode, CATI, and Active IVR, so they have developed a proprietary mode adjustment model to normalize the results across all modes. The results you see through HealthStream Research’s online reporting tools have not been adjusted.

• Patient-Mix adjustment: Results reported on HealthStream Research’s online reporting have not gone through a patient-mix adjustment. Patient-mix adjustment variables include type of service (medical, surgical, maternity), age, education, health status, language, etc.

• Scope of sample: If you have chosen to only survey patients deemed as eligible by CMS, the only disparity between the results you see via HealthStream Research’s online reporting and CMS’ public reporting website will be due to mode adjustment. However, if you have chosen to also survey patients deemed ineligible by CMS, there will be additional disparity in the results between HealthStream Research and CMS. CMS only accepts results for eligible patients.

Do you have a question you’d like to send to our team of experts? Send an email to researchinfo@healthstream.com, and our interdisciplinary team of experts will provide you with a detailed answer. Specify if you wish to remain anonymous.

2008 HealthStream Research Summit: Call for Papers

Mark your calendars! HealthStream Research’s 2008 Summit will be at the Opryland Resort and Convention Center in Nashville, Tennessee, September 2-5, 2008. We encourage those that have implemented innovative programs, made improvements in their scores, or positively impacted business outcomes to consider presenting. If you’ve got something to share that can help others create excellence in healthcare, we want to hear from you.

Give us your ideas for a presentation by responding to our Call for Papers. Each year, we have so many submissions that we are not always able to accept all of them — so we encourage everyone interested to submit as early as possible.

The 2008 HealthStream Research Summit will coincide with the 2008 HealthStream Learning Summit, giving you the combined experience of insights gained through research and action facilitated through learning. The 2008 HealthStream Learning Summit will be a great opportunity to experience the HealthStream Learning Center™ (HLC), where 1.5 million hospital-based healthcare professionals get the knowledge and tools to create safer environments for patients, increase clinical competencies of its workforce, and facilitate the rapid transfer of the latest information and technologies.

Call for Papers