• 4 New Libraries by Yale New Haven
• 3 HealthStream LIVE! Webinars 

Featured Heroes: Bernadette Berney, Human Resources  Donna Haynes, RN, Human Resources Pullman Regional Hospital   Pullman, Washington

 
Pullman Regional Implemented HeartCode BLS and ACLS, Achieved Savings, and Changed Hospital Attitudes About Online Learning 

Certification compliance was an ongoing headache for Pullman Regional Hospital in terms of resources, scheduling, and expense. Moving to HeartCode BLS and ACLS allowed the organization to save training time, cut costs, and raise compliance rates.

To read about Pullman Regional Hospital's success with becoming a community CPR resource and with reinforcing the value of online learning to the hospital, click here.

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Last Month’s Heroes: (Click on the link below to read the entire Success Story)

Montgomery County Memorial Hospital Maximizes HCAHPS Performance - A Perspective from a Top-Performing Hospital - Allen Pohren, Chief Executive Officer; Holly Crowell, Manager of Quality/Risk Management; and David Jennings, Director, Public Relations 

Abrazo HealthCare Group Saves Money and Time While Preparing for Emergency Situation - Steve Howard, Director of Safety, Maryvale Hospital & Jeff Alderson, Safety Officer, West Valley Hospital  

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Headlines

 

Research

Congratulations to our Excellence through Insight Award Winners!

Congratulations to the 2009 winners of the HealthStream Research Excellence through Insight awards! These awards recognize the hospitals that excel in their ability to gain insight into their patients, employees, physicians and community through research and to use that information to build excellence within their organization.

To view all of the Excellence through Insight Award Winners, click here.

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Patient Insights – Best Practice on Staff Responsiveness

While patients are hospitalized they rely on us not only for medical care but often for more basic care that they would ordinarily be able to complete for themselves. This new reliance on others for these otherwise routine needs can be frustrating, and, when not readily met by hospital staff, can contribute to lower scores on the two Staff Responsiveness HCAHPS questions, the Overall Rating of the Hospital question and the Likelihood to Recommend question.

To download this entire Best Practice, click here.

 

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Improvement Tools – HealthStream Improvement Center Is Here!  

The most effective way for healthcare executives to deliver organizational improvement.
There is often a disconnect between all of the critical survey data that healthcare organizations constantly collect from patients, physicians, employees, and the community - and what they do with all of that data to rapidly and consistently improve the organization.

The new HealthStream Improvement Center provides an easy-to-use framework to act on opportunities for improvement identified by your research results.

To learn more about the HealthStream Improvement Center, click here.

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Learning

Good News! HealthStream has successfully completed HFMA’s Peer Review Process.

The HealthStream Learning Center continues to meet the stringent standards of the HFMA Peer Review Program. Find out what it means to be Peer Reviewed.

The combination of HealthStream’s Learning Center and HFMA’s content is proving to be one of the most cost-effective ways to teach sound financial management practices throughout your organization.

Improve your billing and finance processes with eLearning from HFMA. Click here for details.

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Network and Learn from Other HLC Users – Join a HealthStream User Group!

The HealthStream User Group (HUG) program is an excellent way to connect with peers, discuss issues, solve problems, ask questions and learn from one another! And, the best part is, there is absolutely no cost to join!

We have approximately 38 active HUG groups nationwide that meet three to four times per year and are entirely customer driven. Each meeting is designed around what you want to discuss or learn! As a HUG member, you are able to participate in exclusive educational sessions, view new product demonstrations, and learn about new products before they become available. You may also have the opportunity to participate in focus groups that provide useful feedback on new product design, HLC functionality, etc.

To find out more information and get involved in a local HUG near you, click here.

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New Courseware

Four Libraries by Yale New Haven 

• Emergency Preparedness for Health Care Personnel Library
• Emergency Preparedness Special Topics for Clinicians Library
• OSHA Library from Yale New Haven Health – CEPDR
• OSHA Special Topics Library from Yale New Haven Health – CEPDR

3 HealthStream LIVE! Webinars

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• Making a Case for Evidence-Based Practice
• Brief overview of the Steps of Evidence-Based Practice
• Key strategies for igniting and sustaining Evidence-Based Practice in practice & academic settings, including the ARCC Model

• Establishing Performance Standards and Evaluating Outcomes
  
  Description:
  The importance of staff who are strategically aligned is especially important in healthcare, with its significant training costs and potential patient life-or-death situations. Performance management is a tool to help managers find, foster, and retain people who are a "good fit." In this workshop, attendees will learn about how performance management can guide the three critical decisions all leaders must make and how managers are responsible for helping employees develop their potential.
  
  
• Beyond the Skills Check List – Outcomes-focused Competency Assessment
  
  Description:
  Competency assessment is essential for ensuring patient safety, measuring employee engagement, and establishing accountability. Rather than falling into traps of measuring too many competencies or ineffectively measuring the same competencies year after year, this workshop provides Human Resources and Nursing leadership with an effective, new approach to thinking about competency assessment that is outcome-focused and accountability-based.
  
  To learn more about the pre-Summit workshops, click here.

• Overall – In addition to all the improvement sessions, we are bringing back by popular demand the Music City Extravangza and Awards Celebration! Everyone will be there ... even some famous people :).
• Research – We announced the 2009 Excellence through Insights award winners! A large number of these these award winners will be present at Summit and sharing their best practices for achieving such high levels of excellence and tips on making immediate improvements. For a complete listing of award winners, click here. 
• Competency – We have added two NEW! competency pre-conference sessions: 1) “Establishing Performance Standards and Evaluating Outcomes” and 2) “Beyond the Skills Check List – Outcomes-focused Competency Assessment.”
• Learning – We have packed in more than 90 specific learning and training sessions to make good on our promise “A year’s worth of learning in three days.” For a sampler of topics, click here.

• Organizational Strategies that Get Results! 
  A continuing education activity
  
  Thursday, February 25, 2010
  3:00-4:00 EST
  
  Presented by:
  Michael Barber, MHA, Chief Operating Officer, The Chester County Hospital, West Chester, PA
  
  Jackie Felicetti, SPHR, BA, Director Human Resources & Organizational Development, The Chester County Hospital, West Chester, PA
  
  Dianne Lanham, MSN, RN, CPHO, Patient Safety and Quality Officer, The Chester, County Hospital, West Chester, PA
  
  Moderated by:
  Gwen A. Faust, RN, MS, Consultant, HealthStream Research, New York, NY
  
  About this webinar:
  During this webinar, three key leaders at The Chester County Hospital will share their blueprint for building the infrastructure used to successfully improve and sustain their employee satisfaction engagement. They will share their dramatic results and will discuss the critical role that organizational leaders played in that success.
  
  Cost: $99 per log-in - the number of participants per log-in is unlimited. Clients save $50 and pay only $49! Email us at hstmlive@healthstream.com for the special client invitation code.
  
  HealthStream is authorized to award 1 hour of pre-approved Category II (non-ACHE) continuing education credit for this program toward advancement, or recertification in the American College of Healthcare Executives. Participants in this program wishing to have the continuing education hours applied toward Category II credit should indicate their attendance when submitting application to the American College of Healthcare Executives for advancement or recertification.
  
  For further detail about this webinar or to register, click here.
  
  
  
• Leadership for Engagement - Part one of Creative Health Care Management's
  Culture of Excellence Webinar Series
  
  Monday, March 8, 2010
  2:00pm-3:00pm EST
  
  Presented by:
  Gen Guanci, MEd, RN-BC, CCRN, Consultant, Creative Health Care Management
  
  Leah Kinnaird, RN,EdD, Consultant, Creative Health Care Management
  
  About this webinar:
  HealthStream, in collaboration with Creative Health Care Management, is pleased to announce the 2010 webinar series on Cultures of Excellence. Please join Gen Guanci and Leah Kinnaird as they share their expertise on the essential elements of a culture of excellence as well as how to proactively address several stumbling blocks organizations may encounter along the way. We believe it will be a significant and rewarding step in the successful creation and/or refinement of a sustained culture of excellence within your organization.
  
  Cost: $199
  
  For further details or to register, click here.
  
  
  
• ARRA & Meaningful Use: What to do about IT
  
  Maximize your existing IT system and position your hospital to receive ARRA reimbursement.
  
  March 8, 2010
  11:30am-12:30am EST
  
  Presented by:
  Jim Leonard, Vice President of Information Technology, QHR
  
  About this webinar:
  Cut through the confusion surrounding meaningful use. Receive vendor-neutral advice and criteria interpretation from a seasoned hospital Chief Information Officer (CIO) who will help you identify the gaps in your hospital’s IT system.
  
  During this webinar, learn how to:
  • Better utilize your existing IT system
  • Analyze departmental and hospital workflow to optimize IT modules
  • Develop vendor acceptance criteria that requires necessary customization

Cost: $169

 

For further details or to register, click here.