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January 2010
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...Formerly Random Samples
HealthStream has continuously expanded to bring our clients a greater depth of research tools, consulting, and improvement solutions, and we are expanding our newsletter to reflect that positive direction!
Random Samples is now called Heroes & Headlines and every monthly issue is packed with case studies, white papers, best practices, and product announcements around Research, Competency, and Learning solutions. You can read it all or just jump to the articles that are most interesting to you. Either way, we hope you enjoy the same great content and all of the expanded information and programs that HealthStream is making available to you.
Click on any of the links below to jump directly to the associated article.
Heroes
- Montgomery County Memorial Hospital Maximizes HCAHPS Performance - A Perspective from a Top-Performing Hospital - Allen Pohren, Chief Executive Officer; Holly Crowell, Manager of Quality/Risk Management; and David Jennings, Director, Public Relations
- Abrazo HealthCare Group Saves Money and Time While Preparing for Emergency Situation - Steve Howard, Director of Safety, Maryvale Hospital & Jeff Alderson, Safety Officer, West Valley Hospital
Headlines
Research
- Patient Insights
- Updates to the Hospital Compare Website
- 2010 HCAHPS Data Submission Deadlines and Public Reporting Schedule
- CAHPS Pre-Conference Workshop at Summit 2010 - Current Issues Involving the CAHPS Family of Surveys
- Improvement Tools
- Coming Soon: The HealthStream Improvement Center - Hold Your Leadership Team Accountable for Improvement
Learning
- Prepare Your Organization for Disaster - Choose from 2 webinar dates to learn more about the HealthStream Preparedness Center and view a Demonstration
- Special Promotion! Receive 25% Off the HealthStream Preparedness Center if Purchased by April 1, 2010
- NIMS Required Training - Comply with Federal Training Requirements for Emergency Preparedness and Disaster Response
- New Courseware Now Available
Competency
- Use Competency and Performance Management to Improve Patient Safety
- Lippincott’s Nursing Procedures and Skills is Now Fully Integrated with the HealthStream Learning Center
Upcoming Events
- HealthStream Summit 2010
- HealthStream Live Webinar - Comparative Effectiveness Research and Its Effects on Your Hospital
- Webinar Schedule
- HUGs
Featured Heroes:
Allen Pohren, CEO; Holly Crowell, Manager of Quality/Risk Management; and David Jennings, Director, Public Relations
Organization:
Montgomery County Memorial Hospital, Red Oak, IA
(this picture is of their recently announced expansion plans)
Maryvale Hospital, Phoenix, AZ
West Valley Hospital, Goodyear, AZ
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Featured Heroes:
Steve Howard, Director of Safety, Maryvale Hospital & Jeff Alderson, Safety Officer, West Valley Hospital
Organization:
Abrazo HealthCare Group -
Maryvale Hospital & West Valley Hospital
Abrazo HealthCare Group Saves Money and Time While Preparing for Emergency Situation
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Headlines
Research
Patient Insights
Updates to the Hospital Compare Website
In December the Centers for Medicare & Medicaid Services (CMS) refreshed the HCAHPS results on the Hospital Compare website. This is the eighth time that HCAHPS results have been publicly reported. The new HCAHPS results are based on patients discharged between April 2008 and March 2009. Some highlights include:
- The number of hospitals reporting their HCAHPS results has increased by 1,245 (49%) since the first public reporting in March 2008
- The December 2009 results are based on 2.3 million completed surveys from 3,766 hospitals
- CMS rolled off HCAHPS data from First Quarter 2008, while rolling on data from First Quarter 2009
To visit the Hospital Compare Web site, click here. Return to top
2010 HCAHPS Data Submission Deadlines and Public Reporting ScheduleUpcoming Data Submission Deadlines
- April 14, 2010 is the data submission deadline for patients discharged in October, November and December 2009. December 2009 Dry Run data also must be submitted by this date.
- July 14, 2010 is the data submission deadline for patients discharged in January, February and March 2010. March 2010 Dry Run data also must be submitted by this date.
- October 13, 2010 is the data submission deadline for patients discharged in April, May and June 2010. June 2010 Dry Run data also must be submitted by this date.
Upcoming Public Reporting ScheduleMARCH 2010 HCAHPS PUBLIC REPORTING
- Quarters Included: Q2 '09, Q1 '09, Q4 '08, Q3 '08
- Date of Review: January 11 – February 9, 2010
- Date of Public Reporting: March 18, 2010
Note: Q2 '09 rolled on, and Q2 '08 rolled off JUNE 2010 HCAHPS PUBLIC REPORTING
- Quarters Included: Q3 '09, Q2 '09, Q1 '09, Q4 '08
- Date of Preview: April 9 – May 8, 2010
- Date of Public Reporting: June 17, 2010
Note: Q2 '09 rolled on, and 3Q '08 rolled off
SEPTEMBER 2010 HCAHPS PUBLIC REPORTING
- Quarters Included: Q4 '09, Q3 '09, Q2 '09, Q1 '09
- Date of Preview: July 2010
- Date of Public Reporting: September 2010
Note: Q4 '09 rolled on, and Q4 '08 rolled off DECEMBER 2010 HCAHPS PUBLIC REPORTING
- Quarters Included: Q1 '10, Q4 '09, Q3 '09, Q2 '09
- Date of Preview: October 2010
- Date of Public Reporting: December 2010
Note: Q1 '10 rolled on, and Q1 '09 rolled off MARCH 2011 HCAHPS PUBLIC REPORTING
- Quarters Included: Q2 '10, Q1 '10, Q4 '09, Q3 '09
- Date of Preview: January 2011
- Date of Public Reporting: March 2011
Note: Q2 '10 rolled on, and Q2 '09 rolled offReturn to top
CAHPS Pre-Conference Workshop at Summit 2010
Title of Workshop: Current Issues Involving the CAHPS Family of Surveys
Presented by: Bonnie Lowry, HealthStream Research Senior Consultant; Nancy Hudecek RN, BSN, MS, HealthStream Director of Risk Management and Patient Safety
Description: The Agency for Healthcare Research and Quality (AHRQ) Consumer Assessment of Healthcare Providers and Systems (CAHPS) program is a public-private initiative involving standardized surveys of patients' experiences with ambulatory, home health, and hospital care. This workshop will focus on the current issues, requirements, and payment policies involving the AHRQ CAHPS family of surveys. We will explore effective patient-centered practices for enhancing patient and family perceptions of care for each of the surveys; present proven, workable approaches to improvement; and discuss strategies for maximizing reimbursement under Value-Based Purchasing.
Date: Monday, May 18, 2010
Time: 9:00am-12:00pm CST
Cost: $99
For CAHPS questions or assistance at HealthStream Research:Bobbi Rogers, Client Services Consultant at (301) 575-9300 (301) 575-9300 (301) 575-9300 (301) 575-9300 (301) 575-9300 (301) 575-9300 (301) 575-9300 (301) 575-9300 - bobbi.rogers@healthstream.comBriley Price, Client Services Manager at (615) 224-1550 (615) 224-1550 (615) 224-1550 (615) 224-1550 (615) 224-1550 (615) 224-1550 (615) 224-1550 (615) 224-1550 - briley.price@healthstream.com
Hold Your Leadership Teams Accountable for Improvement- Generate actionable improvement plans based on survey results and easily monitor progress There is a disconnect between all of the critical survey data that healthcare organizations constantly collect - from patients, physicians, employees, and the community - and what they do with that all that data to rapidly and consistently improve the organization. The new HealthStream Improvement Center provides an easy-to-use framework to act on opportunities for improvement identified by your research results. You and your team can capture and communicate strategic goals, actions, and performance targets. You can quickly review or assign accountability for each plan component. You can quickly review or distribute color-coded dashboards to call attention to areas of concern and achievement. Goals and actions can reside within any specific area of the organization—such as a single hospital or department—and roll-up to a corporate view. You can see what the latest survey data says about your improvement. You can adjust and improve - organization-wide. Click here to link to the official press release. Return to top
Prepare Your Organization for Disaster with the HealthStream Preparedness Center-
In full compliance with FEMA and the Joint Commission, the HealthStream Preparedness Center, powered by DIMS, is a fully automated, web-based emergency management system that allows hospitals to conduct training exercises and manage real-time emergencies using the Hospital Incident Command System (HICS). By implementing the HealthStream Preparedness Center, you will not only prepare your facility to manage an emergency and help save lives, but it will cost you less than traditional binder and paper-based preparedness training.
Learn more about the HealthStream Preparedness Center at one of these product information webinars:
- Tuesday, January 26th at 3:00pm-4:00pm CST
- Thursday, January 28th at 1:00pm-1:00pm CST
(Live Demonstration Included)
Special Promotion! Receive 25% Off the HealthStream Preparedness Center if Purchased by April 1, 2010
There’s no way to know when disaster may strike. Being inadequately prepared can make things even worse. If you sign up for the HealthStream Preparedness Center, powered by DIMS, by Thursday, April 1, 2010, you will receive 25% off the regular price of this powerful disaster management tool. The Joint Commission requires every hospital to have a disaster plan in place. Many rely on bulky printed binders that are slow to use, making responders less agile and costing precious time. The HealthStream Preparedness Center allows healthcare organizations to move their emergency preparedness online, allowing for time and cost savings, as well as greater effectiveness. In an emergency, response time is one of the most critical components. Click here to learn more about how the HealthStream Preparedness Center can assist you in being optimally prepared, as well as fully compliant. To request pricing information for your organization, click here. Return to top
NIMS Required Training - Comply with Federal Training Requirements for Emergency Preparedness and Disaster Response
If you receive federal preparedness response grants, your hospital must be compliant with the National Incident Management System (NIMS) courseware yearly training requirements. HealthStream has partnered with Yale New Haven Center for Emergency Preparedness and Disaster Response to distribute a two-course package focused on emergency preparedness for healthcare workers. The courses focus on Incident Command System (ICS) and a healthcare workers role in providing continuous care for existing and additional patients in the event of an emergency. Successful completion of these courses covers the NIMS training requirement of four FEMA courses. Ensure your hospital is compliant with NIMS.
New Courseware Now Available
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Competency Use Competency and Performance Management to Improve Patient Safety
Improving patient safety and achieving strategic initiatives puts competency and performance management at the top of every healthcare provider’s list of must-haves. Unfortunately, most organizations’ paper-based processes consume vital resources without allowing valuable analysis and decision making. The HealthStream Competency Center (HCC) cost-effectively addresses the urgent need for better competency and performance management with a healthcare-specific, competency-driven solution. Fully integrated with the HealthStream Learning Center (HLC), the HealthStream Competency Center was built with healthcare-specific needs in mind and allows customers to take advantage of investments already made in HealthStream.
To learn more about how the HealthStream Competency Center can impact your organization, click here.
To sign up for a webinar featuring a live demonstration of the HealthStream Competency Center, click here.
Lippincott’s Nursing Procedures and Skills is Now Fully Integrated with the HealthStream Learning Center Nurse educators and managers now can use Lippincott’s Nursing Procedures and Skills in a convenient courseware format through HealthStream’s learning platform, the HealthStream Learning Center® (HLC). It enables the assignment of learning activities, assessment of knowledge gained, and the tracking and reporting of all learning completed by healthcare professionals. Now more than ever, hospitals using Lippincott’s Nursing Procedures and Skills can promote, monitor, and maintain staff excellence while ensuring highly standardized care. To Learn More about Lippincott’s Nursing Procedures and Skills, click here.
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Upcoming Events
If You Want to Learn More About How Your Peers are Creating Excellence in Healthcare, You Should Attend HealthStream Summit 2010!Hospitals are striving to innovate and make changes to solve some of their big problems. Learn how at HealthStream’s Summit 2010. A year’s worth of learning in three days, Summit is a gathering of healthcare professionals from across the country focused on one outstanding goal, to accelerate their efforts to create excellence in healthcare. Over 97% of attendees at the last Summit said they would recommend this conference to their peers and colleagues. Summit 2010 is an unprecedented opportunity to advance your knowledge, effectiveness, and career. It features:
- A wealth of client and customer best practice sessions
- Multiple networking opportunities and events
- Direct access to hundreds of HealthStream staff
- Training programs hyper-focused on meeting your most pressing learning needs
- A first look at the latest innovations and direct access to our network of partners
Register before February 26, 2010 to save $100 per attendee with Advanced Registration pricing. Also, take advantage of our tiered Group Registration Discount. Save up to 15%, on groups of 6 or more. Click here to learn more about Summit 2010.
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HealthStream LIVE! Webinar
Comparative Effectiveness Research and Its Effects on Your Hospital
Presented by:
Toby Gordon, Sc.D, President, Toby Gordon Advisory, LLC
(Former Vice President at Johns Hopkins University)
Overview
Comparative effectiveness research has been in the news with a $1.1 billion earmark in the American Recovery and Reinvestment Act of 2009 (ARRA). It is destined to have a significant role in health care reform, as well as on future health policy.
This webinar will answer key questions about comparative effectiveness research - what is it, why does it matter, and what does it mean for your hospital. The presentation by Dr. Toby Gordon, a well-known researcher and strategist who teaches at Johns Hopkins University, will be followed by a Q&A session.
About the presenter -
TUESDAY, JANUARY 26TH, 3:00pm – 4:00pm
HealthStream Preparedness Center Overview
Presented by Gene Kirby, CEO, DisastersNet
For more information or to register, click here or visit www.healthstream.com/hpcwebinar
THURSDAY, JANUARY 28TH, 11:00am – 12:00pm
HeartCode BLS/ACLS Overview & Demonstation
Presented by clinical & subject matter experts at HealthStream:
Linda Brody, BS, RN, Director Clinical Learning Strategies
For more information or to register, click here or visit www.healthstream.com/heartcodewebinar
THURSDAY, JANUARY 28TH, 1:00pm – 2:00pm
HealthStream Preparedness Center Overview
Presented by Gene Kirby, CEO, DisastersNet
For more information or to register, click here or visit www.healthstream.com/hpcwebinar
WEDNESDAY, FEBRUARY 3RD, 11:00am – 12:00pm
HeartCode BLS/ACLS Overview & Demonstation
Presented by clinical & subject matter experts at HealthStream:
Linda Brody, BS, RN, Director Clinical Learning Strategies
For more information or to register, click here or visit www.healthstream.com/heartcodewebinar
THURSDAY, FEBRUARY 4TH, 2:00pm – 3:00pm
Eliminating Hospital-Acquired Infections with the APIC Library
Presented by Nancy Hudechek RN, BSN, MS, Dir., Risk Mgt. and Patient Safety, HealthStream
For more information or to register, click here or visit www.healthstream.com/apicwebinar
MONDAY, FEBRUARY 8TH, 11:00am – 12:00pm
HCC Overview & Demonstration
Presented by Lynn Howe, RN, MS, CEN, CCRN, Director of Competency and Performance Management, HealthStream
For more information or to register, click here or visit www.healthstream.com/competencywebinar
WEDNESDAY, FEBRUARY 10TH, 11:00am – 12:00pm
HeartCode BLS/ACLS Overview & Demonstation
Presented by clinical & subject matter experts at HealthStream:
Linda Brody, BS, RN, Director Clinical Learning Strategies
Crystal Garcia, HeartCode Training Specialist
Marnie Kelly, HeartCode Product Manager
For more information or to register, click here or visit www.healthstream.com/heartcodewebinar
TUESDAY, FEBRUARY 16TH, 11:00am – 12:00pm
HeartCode BLS/ACLS Overview & Demonstation
Presented by clinical & subject matter experts at HealthStream:
Linda Brody, BS, RN, Director Clinical Learning Strategies
Crystal Garcia, HeartCode Training Specialist
Marnie Kelly, HeartCode Product Manager
For more information or to register, click here or visit www.healthstream.com/heartcodewebinar
TUESDAY, FEBRUARY 16TH, 2:00pm – 3:00pm
Eliminating Hospital-Acquired Infections with the APIC Library
Presented by Nancy Hudechek RN, BSN, MS, Dir., Risk Mgt. and Patient Safety, HealthStream
For more information or to register, click here or visit www.healthstream.com/apicwebinar
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Friday, January 22
Ohio HUG, 9 – 11am
New York / Vermont / Mass HUG, 9am – 1pm
Wednesday, January 27
CHI HUG, 10 – 11am
Thursday, January 28
Florida-North HUG, 9am – 1pm
Friday, February 5
California-South HUG, 12 – 4pm
Wednesday, February 10
Illinois HUG, 10:30am – 12:30pm
Friday, February 12
Wisconsin HUG, 9:30am – 12pm
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