"Extremely beneficial … The executive summary portion of the report is a great high level report for Senior Leadership and the Board of Directors."
Vice President of Outcomes Management
“This report is getting great reviews internally here … It is so well done, to the point, and provides very useful information.”
Vice President & Chief Compliance Officer
"What you have done is take away all that research time and given me my time back to spend with our Guests. This information is ready for any board or management presentation. Thank you again!"
Director of Guest Relations
For more information on this incredibly helpful and valuable Board-Level Report and to secure your customized copy, go here.
Special Note for Existing HealthStream Clients Only – You are eligible for a discount on this Report as a thank you for your business. Please call 800-473-1771 and ask to speak to your Market Manager to learn more! You may also fill out the form at www.healthstream.com/myHCAHPS/client and check the option that reads: “Contact me - I am an existing HealthStream client and want to know about my discount!”
HealthStream Live Webinar: 10 More Things We’ve Learned About HCAHPS
Thursday, August 20, 2009 at 3:00 PM ET
HealthStream is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center's Commission on Accreditation.
HealthStream is authorized to award 1 hour of pre-approved Category II (non-ACHE) continuing education credit for this program toward advancement, or recertification in the American College of Healthcare Executives
Presented by:
Robin L. Rose
Senior Vice President
HealthStream Research
As of January 2009, results of the HCAHPS inpatient survey are being publicly reported by CMS on behalf of more than 3,700 hospitals. Throughout this year, hospitals have been assessing their own performance on the HCAHPS survey and comparing their results not only to their local competitors but also to state and national benchmarks. During this same time, HealthStream Research has been working closely with its hospital clients to educate clients on the HCAHPS program and work with them to develop action plans for improvement of their survey results. The purpose of this webinar is to share what we are learning about HCAHPS based on our recent consulting experiences. The goal is to help hospital leaders better understand the full ramifications of the HCAHPS program and present ideas that may be helpful to their improvement plans.
In 2008, HealthStream Research presented a national webinar entitled, “10 Things We Have Learned About HCAHPS.” It was widely attended by hospitals throughout the U.S., and the feedback we received indicated the information was very helpful to leaders in getting up to speed with the latest developments in the HCAHPS program. This webinar is an update to that first session, based on our more recent experience with HCAHPS and our interactions with clients.
In this webinar, HealthStream Research will share ten (10) new observations about the HCAHPS program. For example, we will share a case study from one healthcare system that has shown substantial improvement in their HCAHPS scores over the past two years. We will present the approach the system took to achieve this success and the results they have achieved. We will also provide updates on some key HCAHPS program components such as status of the Value Based Purchasing program, guarantee of equivalency in data collection, and new rules regarding other inpatient surveys. Finally, we will share some of the observations of our consulting team such as the reaction many caregivers are having to the HCAHPS program and the need for organizational accountability in sustaining consistently high performance.
For complete Webinar accreditation information, click here.
Date: Thursday, August 20, 2009
Time: 3:00-4:00 p.m. ET
Forum: Online webinar
Cost: $99 per log-in – the number of participants is unlimited – Clients save $50 and pay only $49! Email us at researchinfo@healthstream.com for the special client invitation code.
Registration Required. Click the link below to register online. Payment is required at the time of registration via credit card. Instructions on accessing the webinar will be provided with your registration confirmation.
Register Online Now
HCAHPS Essentials - July 2009
To read the information in this month's HCAHPS Essentials, including critical HCAHPS news, important updates, and upcoming data submission deadlines, click on the link below.
Click Here for HCAHPS Essentials
Challenges of Excellence
Being in the lead doesn’t always guarantee a win in the race; in healthcare, the race never ends. While it is essential to celebrate the achievement of success, it is just as important to be mindful of the new challenges that come with simply being at the top. With so many of HealthStream Research’s clients improving survey after survey and quarter after quarter, it is time to explore the challenges that come with maintaining excellence.
Ask the Experts – Patient Surveys
“How were your patient surveys developed and tested?”
Submit your Success Story
Has your hospital or healthcare organization done something worth shouting about? Are you ready to share your Success Story with the HealthStream community, packed with healthcare leaders and professionals just like you? HealthStream is committed to connecting everyone in the HealthStream community to your successes and best practices.
Go to http://www.healthstream.com/mysuccess/ and you’ll find an easy to use form that lets you provide the details of your success. HealthStream will transform your approved submission into a professionally-formatted Success Story document, which you can then use in your own marketing and recruiting efforts.