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May 2009
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In this issue:
- HCAHPS Essentials
- The Clinical Connection: Improve Patient Satisfaction through Better Communication about Medications
- Spreading Best Practices - Improving Employee Response Rates
- Ask the Experts - Employee Insights Surveys
- Summit - Save the Date
- Submit Your Success Story
HCAHPS Essentials - May 2009
To read the information in this month's HCAHPS Essentials, including critical HCAHPS news, important updates, and upcoming data submission deadlines, click on the link below.
The Clinical Connection: Improve Patient Satisfaction through Better Communication about Medications
By Bo Hansen, RN, MBA—Consultant, HealthStream
Good clinical outcomes are a lot like preparing a meal. It is not simply about putting the ingredients in front of your dinner guests and expecting them to eat. One must follow a recipe and eventually the ingredients are synthesized into a complete experience. Likewise, patient care staff cannot simply tell a patient to take a medication without communicating important details related to the chosen course of treatment.
Unfortunately, in the recipe for good clinical outcomes, explanation about medications is a step that is often times skipped. In fact, according to an FDA study, roughly one in three patients leave with no instructions on how to take medications prescribed to them. Furthermore, about half of all patients will not take their medications correctly or will discontinue their medications.
The Clinical Connection column is written by one of HealthStream’s clinical experts, all of whom have significant nursing experience.
Full Article
Spreading Best Practices – Improving Employee Response Rates
Northeast Georgia Health System
Gainesville, Georgia
In the April issue of Random Samples, HealthStream Research published an Ask the Experts article on employee response rates. Randy Johnson, Director of Personnel for Northeast Georgia Health System, a healthcare system located in Gainesville, Georgia, shared their best practices for achieving high response rates on employee survey research.
Full Article
Ask the Experts – Employee Insights Surveys
“We utilize the HealthStream Learning Center (HLC) for our education and training at our healthcare system. Is it possible to administer our Employee Insights surveys through the HLC?”
HealthStream will be hosting the next Summit on May 17-20, 2010, in Nashville, Tennessee. Please save the date for this “must attend” event for creating excellence in healthcare.
Click here to read a letter from HealthStream CEO Robert Frist about Summit 2010
Submit your Success Story
Has your hospital or healthcare organization done something worth shouting about? Are you ready to share your Success Story with the HealthStream community, packed with healthcare leaders and professionals just like you? HealthStream is committed to connecting everyone in the HealthStream community to your successes and best practices.
Go to http://www.healthstream.com/mysuccess/ and you’ll find an easy to use form that lets you provide the details of your success. HealthStream will transform your approved submission into a professionally-formatted Success Story document, which you can then use in your own marketing and recruiting efforts.
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Copyright © 2007
-2010 HealthStream Research. All rights reserved.
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