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November 2009
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In this issue:
Patient Insights
- HCAHPS Impact Report – Now Available for Q3
- HealthStream Begins Home Health CAHPS Data Collection
- Ask the Experts – What Happens When CMS Ties Value-Based Purchasing to Individual HCAHPS Theme Scores?
- HCAHPS Essentials -- Important News, Updates, and Deadlines
Improvement Tools
- HealthStream Improvement Center: HealthStream Partners to Launch Powerful Tool for Turning Survey Insight into Actionable Improvement Efforts
- HealthStream LIVE! Webinar – HCAHPS Best Practices Based on our Research
Important Announcements
- Share Your Success and Qualify to Win a Kindle DX™ OR $500 Amazon.com gift card
- HealthStream SUMMIT 2010 – Register Early and Save!
Patient Insights
HCAHPS Impact Report - Now Available for Q3 from HealthStream
Are you prepared for questions about your hospital's HCAHPS scores? This Board-ready report from the HCAHPS experts, available to you in less than 48 hours, compares your HCAHPS results with up to 15 local competitors. Arm yourself with the answers.
To order the HCAHPS Impact Report, customized specifically for your hospital, Click Here.
To see a sample report, Click Here.
HealthStream, Now HH-CAHPS Certified, Begins Data Collection
The Consumer Assessment of Healthcare Providers and Systems Home Health Care Survey, (HH-CAHPS) is designed to measure the experiences of people receiving home health care from Medicare-certified agencies. HH-CAHPS will be conducted for Medicare-certified home health agencies by approved vendors. National implementation of HH-CAHPS has begun with agencies that wish to voluntarily participate in the survey. Agencies interested in participating in the national implementation will need to contract with an approved survey vendor to conduct the survey, which will occur on an ongoing basis, with data submitted data quarterly. HH-CAHPS results will be publicly reported on Home Health Compare once an agency has four quarters of data.
HealthStream Research has now completed all requirements to become a certified Home Health vendor. HealthStream Research successfully began Home Health data collection in October 2009. CMS is seeking hospitals to participate in modality testing. Please contact HealthStream Research at researchinfo@healthstream.com (or contact your Client Services Manager) if you are interested in participating in the modality testing.
Attend the Free Webinar, HH-CAHPS, Getting to Always, to learn more about how Home Health Agencies can leverage their HH-CAHPS data to inform improvement initiatives. Best practice approaches to understanding and improving patient perceptions of care will be shared and discussed.
Date - Thursday 12/3/2009 at 3:00 PM CST
Click here for more details or to register.
Ask the Experts – HCAHPS
“We have heard some rumors that CMS may tie Value-Based Purchasing to individual HCAHPS theme scores, rather than the Overall Rating. Is this true? If so, what kind of impact do you think this will have?”
HCAHPS Essentials – November 2009
To access critical HCAHPS news, important updates, and upcoming data submission deadlines, click on the link below.
Click Here for HCAHPS Essentials
Improvement Tools
HealthStream Partners with OnFocus HealthCare to Launch the HealthStream Improvement Center
HealthStream Research has partnered with OnFocus Healthcare to introduce a new online tool to develop, communicate, and manage survey-based action plans, the HealthStream Improvement Center. This tool will provide a framework for taking action to address issues revealed through survey insight, establishing accountability for specific actions and monitoring progress toward targeted improvement. Like all of our products and services, this solution is designed to meet the complex challenges of large health systems. While competitive products may facilitate plan management for a single facility, our solution offers advanced capabilities necessary for actually managing plan performance throughout a system. A few key features include:
- Define Goals, Critical Success Factors and Action Steps at the corporate, hospital, and department levels. Customers may leverage best practices from HealthStream Research consulting in populating the plans action steps.
- Select survey scores as Key Performance Indicators (KPI) used to monitor progress toward improvement goals.
- Enterprise-wide plan management and progress reporting by establishing common goals to adopt by related divisions, hospitals or departments.
- Assign leaders to Goals, Critical Success Factors, and Action Steps for clear accountability.
- Plan scoring by participants provides owners with progress tracking.
- Notifications and alerts for past due items.
- Single user interface for all survey-based plans (physician, employee, HCAHPS, etc.).
You can read the press release for the HealthStream Improvement Center here.
HealthStream LIVE! Webinar – HCAHPS Best Practices Based on our Research
Date: Tuesday, December 15th at 2:00pm CST/3:00pm EST
Presented by Nancy Hudecek, RN, BSN, MS
Director, Risk Management & Patient Safety
HealthStream, Inc.
Overview
As of January 2009, results of the HCAHPS inpatient survey are being publicly reported by CMS on behalf of more than 3,700 hospitals. Throughout this year, hospitals have been assessing their own performance on the HCAHPS survey and comparing their results not only to their local competitors but also to state and national benchmarks. During this same time, HealthStream Research has been working closely with its hospital clients to educate clients on the HCAHPS program and work with them to develop action plans for improvement of their survey results.
The purpose of this webinar is to share what we have learned this year about HCAHPS based on our recent consulting experiences. The goal is to help hospital leaders better understand the full ramifications of the HCAHPS program and present ideas that may be helpful to their improvement plans.
Click here for more details or to register for this webinar.
Important Announcements
Share How You Have Improved Outcomes Using HealthStream and Qualify to Win a Kindle DX™ OR a $500 Amazon.com Gift Card!
Due to an overwhelming response (and some fantastic outcomes), we are extending the deadline to share your Successful Outcomes to Friday, December 11th.
To be part of our drawing, submit a Successful Outcome your organization has experienced with the help of HealthStream's research and/or learning solutions.
When you submit, you will automatically be entered into a drawing to win your choice of either a Kindle DX™ OR a $500 Amazon.com Gift Card.
All Successful Outcomes must be submitted by Friday, December 11th.
Click Here to Share Your Successful Outcome.
SUMMIT 2010 Early Bird Registration is Now Open! Register Early and Save Big!
Registration has begun for HealthStream Summit 2010, the Must Attend Event of the Year for Healthcare Research, Learning, and Competency. The earlier you register, the lower the cost to attend this unparalleled opportunity to make a difference in healthcare. You should have just received your invitation via e-mail. Please register now to get a year’s worth of learning in three days and accelerate your efforts to create excellence in healthcare.
Click Here to Learn More or go to www.healthstream.com/registersummit2010
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