Application has been made to the Maryland Nurses Association for contact hours for this event.

If you haven’t yet signed up for this amazing event, time is running out.

The Annual Conference is where everything comes together. All in less than 72 hours, you’ll find exactly what your hospital needs to succeed. You’ll learn how to make the most of your research, with The Jackson Organization’s experts on-hand to help you. Award-winning hospitals will share their detailed roadmaps to excellence and show you how they’ve impacted their communities. You’ll be surrounded by best practices from those that have redefined excellence in healthcare. Stellar speakers will practically set you on fire with their stories of hard-won victories and shattered obstacles on the road to success. You’ll be energized by the proven tools that can make a difference in your hospital. It all happens when we gather together October 22-24, at the Kingsmill Resort in Williamsburg, VA.

This year’s Annual Conference provides:

• Pre-Conference Workshop. The Jackson Organization is offering a Pre-Conference Workshop that will encompass a wide variety of tools, resources, and insights. The more you understand The Jackson Organization’s survey research, the better your own results will ultimately be!
• 18 concurrent sessions that will focus on timely issues and areas of interest to your organization. Presenters will provide detailed roadmaps on how they’ve implemented programs in their hospitals that significantly impacted their business. This is your opportunity to hear first-hand about the best practices others have discovered and implemented in their organizations.
• Three general sessions with powerful and informative presentations that will provide you with actionable information, while leaving you energized and enthusiastic about what you can achieve in your organization.
• Networking opportunities. You’ll be surrounded by best practices and innovators of change throughout the entire conference. This is your chance to meet (and learn from) the recipients of The Jackson Organization’s Annual Awards—ask questions, hear their stories of success, and get information that will put you on the winner’s list for next year!
• NEW Post-Conference HCAHPS Workshop. The HCAHPS Hospital of Choice: Leveraging the HCAHPS Survey to Become the Employer and Provider of Choice. Brian Lee will help you and your team gain a significant long-term competitive advantage by leveraging the HCAHPS survey to build your hospital into your market’s healthcare employer and provider of choice.

The Kingsmill Resort room block is completely sold out, but we do have a small block of 9 rooms available through reservation directly with The Jackson Organization. To reserve one of these rooms, please contact our Marketing department at 301-575-9300 or at conference@jacksonorganization.com. These rooms are available on a first-come, first-served basis.

We hope to see you in Williamsburg!

Click to Access Conference Agenda or Register Online

On the weekend of September 30th, version 3.1 of StatData was successfully launched. The enhancements include many performance improvements that impact the speed of report selection and execution, and several new reports were added.

The new features and benefits of StatData 3.1 include:

• HCAHPS Recommendations—Best practices for improving performance across the full spectrum of the standard HCAHPS survey are now available through StatData.
• Performance Enhancements—Our expert programmers have completely rebuilt the code for StatData resulting in massive boosts in speed. Virtually everything you have done with previous versions of StatData will now run with blazing speed!
• 5 Period Percentile Rank Report
• Summary Trend Report
• 4 Period Trending Report, showing Overall Satisfaction by Survey Type, with results shown for means, Jackson Database means, Percentile Rank, and comparisons to The Jackson Organization’s national database.
• Custom Planning Tool—Set up your reports in advance for a period of up to a full fiscal year, and the report will populate itself as data is collected. No need to create reports over and over again!

While the HCAHPS recommendations are obviously geared towards HCAHPS, you’ll find that the ‘best practices’ can have a tremendous impact on aspects of patient care well beyond that which is covered by HCAHPS. The HCAHPS recommendations provide specific ‘best practices’ and recommendations for improvement for the HCAHPS survey questions related to the following areas:

• Care from Nurses
• Care from Doctors
• The Hospital Environment
• The Hospital Experience
• After Leaving the Hospital

On or about October 25th, StatData version 2.0 will be removed and will no longer be available.

Any questions or concerns relating to the new StatData 3.1 release should be sent to webmaster@jacksonorganization.com.

“What is the difference between your stand-alone HCAHPS service and your HCAHPS Accelerator?”

CMS designed the HCAHPS survey to complement, not necessarily replace, the data hospitals currently collect to support improvements in internal customer services and quality related activities. While the current HCAHPS survey has been successfully utilized by many healthcare organizations, there are many situations faced by hospitals where they may need more than what the stand-alone HCAHPS survey can provide.

Imagine this scenario: one of your nurses comes in every thirty minutes to manage the pain of a patient—but does so very rudely every single time, leaving your patient highly unsatisfied with your hospital. Since the HCAHPS survey is frequency-based (only asking how often something happened), this nurse would still rate very highly on the stand-alone HCAHPS survey, as she always managed the patient’s pain. When reviewing your discharge calls, for example, you could find that patients are frequently complaining about rude nurses, even though your HCAHPS ratings are stellar. When you want to know how satisfied a patient is with the care you provide, additional questions that address satisfaction with the experience may be precisely what you need.

With both HCAHPS services, The Jackson Organization provides complete CMS compliance. So that hospitals can fully participate in HCAHPS and address quality improvement efforts, The Jackson Organization has introduced the HCAHPS Accelerator, which will both predict and improve your HCAHPS performance, plus give you the ability to improve patient satisfaction—all with a single survey.

The Jackson Organization’s HCAHPS administration and HCAHPS Accelerator both provide:

• Up to five attempts using CATIPlus data collection methodology - The Jackson Organization's Active IVR solution, approved by CMS
• Unadjusted data reported on StatData® Online Reporting System. Adjusted data when CMS announces adjustments
• National Benchmarking
• Assistance with sample development in order to meet all CMS sampling requirements
• Collection and reporting of data to client and to CMS in required format
• When using HCAHPS as your exclusive measurement tool, full consulting on sample plan development to provide for actionable, statistically valid results down to the unit level.


The HCAHPS Accelerator additionally provides:

• Two themes not covered in the HCAHPS survey: Safety and Emotional Support
• An additional set of questions that correlate highly to patient satisfaction, and with a model that captures the patient’s level of satisfaction with the hospital experience

Do you have a question you’d like to send to our team of experts? Send an email to asktheexperts@jacksonorganization.com, and our interdisciplinary team of experts will provide you with a detailed answer. Specify if you wish to remain anonymous.

Over the past three years, The Jackson Organization has conducted surveys with more than 750,000 inpatients at hospitals across the United States, and our expert analysts and consultants stay hard at work to find major discoveries from our robust national database. The data shows that inpatient satisfaction begins to decrease on the third day of inpatient care and continues to decline thereafter. This Discovery Paper will show not only precisely when the drops in satisfaction occur but also how you can combat this decline.

Full Article

The Jackson Organization never stops looking for ways to improve the way healthcare is delivered in America. Recognizing that knowledge is power, The Jackson Organization created the Knowledge Network on our website. The resources available to you through our Knowledge Network include Success Stories, Discoveries on our latest research findings, industry news and updates on new products or services that may help your organization.

Through our webinars section, the Knowledge Network gives you even more to help your hospital redefine excellence. Some webinars are free, while others cost $49 for clients and $99 for non-clients. Webinars last no more than one hour and allow an unlimited number of participants per facility. Webinars that have already been held are recorded and available through the website for use throughout your facility on a date and time that is convenient for your employees. Whether a free or paid webinar, these web-based seminars provide access for everyone within your organization, making it a very cost-effective training and team-building tool.

Click on the link below to visit the Knowledge Network’s Webinar site. Check back often, as The Jackson Organization regularly adds new webinars to our list of offerings!

Knowledge Network Webinar Site