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October 2007
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In this issue:
1. It’s Time for the Annual Conference — Register Before It’s Too Late
2. Knowledge Network Webinar: Pay for Performance—How to Position Your Hospital for HCAHPS Success
3. HealthStream Research Launches New, Integrated Website
4. Success Story: How to Achieve and Maintain HCAHPS Success
5. Discovery: Inpatient Perception of Quality: Comparison of Admissions Through Emergency Department vs. the Admitting Office
6. Spreading Best Practices: Employee Recognition Plays Part in Retaining Good Employees
7. HCAHPS Spotlight
| It’s Time for the Annual Conference — Register Before It’s Too Late!
The time for HealthStream Research’s Annual Conference is fast approaching! The conference will be packed with education, information, and ideas that will keep you motivated long after the conference ends. We have three inspiring general sessions, 20 breakout sessions, a pre-conference workshop, an onsite demonstration of the HealthStream Learning Center™, and plenty of networking opportunities that will send you back to work energized, informed, and engaged.
To access the full conference brochure, click here.
To register online, click here.
Mark your Calendar!
October 21-23, 2007
The Sheraton Music City Hotel
http://www.sheratonmusiccity.com.
Nashville, TN
While the reduced hotel rate at the Sheraton Music City Hotel is no longer directly available through the hotel, a very limited number of rooms are available through HealthStream Research. These rooms are available on a first come, first serve basis. To check on room availability at the reduced rate of $149 per night, contact Jaclyn Franklin at 301-575-9300. These rooms must be reserved through HealthStream Research. |
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| Knowledge Network Webinar: Pay for Performance—How to Position Your Hospital for HCAHPS Success
Thursday, November 8th
Presented by:
Thomas S. Hutchinson
Senior Vice President
HealthStream Research
After our exhaustive research with HCAHPS dry runs, pilot studies, and ongoing HCAHPS administration for over 400 hospitals, HealthStream Research is now ready to present our findings in this information-packed webinar. As CMS is moving from a “Pay for Participation” model to a “Pay for Performance” model, this webinar not only provides our latest discoveries but also a roadmap to improved HCAHPS performance as well.
In just one hour, participants will:
• Get the latest information on HCAHPS trends and recent developments from CMS.
• Get an exclusive look at the results of our HCAHPS research.
• Discover the specific best practices that have propelled our top-performing HCAHPS clients to success.
• Gain deep insights into HCAHPS through research on top drivers and the impact of survey respondent demographics such as education, language, and health status.
• Understand our approach to integrating your inpatient HCAHPS survey process with your outpatient, ambulatory surgery, and emergency department survey process.
• Receive research-based recommendations on improving key HCAHPS items that can lead to improved “Pay for Performance” outcomes.
Presented by Thomas S. Hutchinson, Senior Vice President, this insightful webinar will show you precisely where HCAHPS is headed, how HealthStream Research is embracing HCAHPS, and how we can help your hospital achieve top performance and improve patient experience.
Date: Thursday, November 8, 2007
Time: 2:00-3:00 ET
Forum: Online webinar
Cost: Free!
Registration Required. Click the link below to register online. Instructions on accessing the webinar will be provided with your registration confirmation.
Register Online |
| HealthStream Research Launches New, Integrated Website
As HealthStream Research continues the successful integration of The Jackson Organization and Data Management & Research, Inc. (DMR), we are thrilled to announce that we have launched our new integrated website. The Jackson Organization and DMR’s websites have been replaced by a single HealthStream Research website, www.healthstreamresearch.com. We’ve been hard at work creating a user-friendly, content-rich website that provides valuable information in support of your research projects.
To access your online services (upload of data files and reporting sites), you can go to the new website, www.healthstreamresearch.com, and click on the “Client Access” button on the left side of your screen. This page includes instructions for former Jackson Organization clients and former DMR clients. |
| Success Story: How to Achieve and Maintain HCAHPS Success
Griffin Hospital, Derby, Connecticut
It’s not enough to be a top-performing hospital for HCAHPS—to maintain that success, you’ve got to know exactly what brought you to the top. Knowing precisely how that success was achieved bestows a roadmap to continued success. Griffin Hospital is one of the top performing hospitals for HCAHPS in the nation, and they know how they got there and how to stay there. We conducted an in-depth interview with Bill Powanda, Vice President of Griffin Hospital, to discover how they have achieved such resounding success with HCAHPS.
Full Article |
| Discovery: Inpatient Perception of Quality: Comparison of Admissions Through Emergency Department vs. the Admitting Office
In few industries is the customers’ perception of quality believed to be more aligned with customer satisfaction than the healthcare industry. Hospital administrators must cultivate positive perceptions in all areas of the hospital as a way of increasing patient loyalty. With this in mind, HealthStream Research periodically conducts pilot studies and national database studies on our patient, physician, and employee data in order to explore the perceptions of healthcare customers.
Full Article |
| Spreading Best Practices: Employee Recognition Plays Part in Retaining Good Employees
Part Three
In a previous Discovery Paper, “What Really Matters to HealthCare Employees?" (May 2007 Random Samples), HealthStream Research looked to our national database to identify factors critical to healthcare employee satisfaction. We shared the top four items to be mostly highly predictive of Overall Satisfaction along with the underlying drivers of each predictor.
HealthStream Research recently looked at one of the top four predictors—Employee Recognition—and interviewed four hospitals in our national employee database that scored high in the area of “How well administrators treat, appreciate and support employees.” This is part three of a four part series highlighting the best practices of these four hospitals, and this month the hospital of focus is Lake Cumberland Regional Hospital.
Full Article |
| HCAHPS Spotlight
NOTE: The announcements in this month’s column are provided for informational purposes and will not affect most clients, but contact your project manager or consultant if you have any questions.
CMS Announces Implementation of MS-DRGs
CMS recently announced the implementation of Medicare Severity DRGs (MS-DRGs) for discharges occurring on or after October 1, 2007 in the inpatient prospective payment system (IPPS) final rule (CMS-1533-FC). As developed, the MS-DRGs increase the number of DRGs by 207. A crosswalk of the CMS DRGs to the MS-DRGs has been made available by CMS on the CMS website. Please click here to view or download a copy of the DRG crosswalk posted on the CMS website.
HealthStream Research’s HCAHPS Project Team is currently working on revising the table of DRG Codes and Service Line Categories contained in Quality Assurance Guidelines, Version 2.0. We will be posting the revised table on the HealthStream Research website once it becomes available.
More HCAHPS News
• April - June 07 data will be uploaded by HealthStream Research to QNet by October 10, 2007.
• As a reminder, July 1 data is now part of the required public reporting phase. |
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