As HealthStream Research continues the successful integration of The Jackson Organization and Data Management & Research, Inc. (DMR), we are in the final stages of website integration. The Jackson Organization and DMR’s websites will soon be replaced by a single HealthStream Research website, www.healthstreamresearch.com. We’ve been hard at work creating a user-friendly, content-rich website that provides valuable information in support of your research projects. Watch for this new site within the next two weeks.

At this time, please note that this change does not affect sites used for online surveys, data uploads, or online reporting. Until further notice, your survey, upload, and reporting URLs/websites will remain the same.

Thursday, September 27th

Presented by:
Lloyd Berry
Senior Consultant
HealthStream Research

So, you’ve conducted an Employee Opinion Survey. How can you put the information into action to create an excellent workplace? Now, in the latest webinar in HealthStream Research’s Knowledge Network series, you’ll have the opportunity to discover:

• How employees respond to survey information
• How to understand the data
• How to determine what’s most important
• How to share the results in the most effective manner
• How to facilitate productive meetings
• How to build a team-based approach to solving identified problems
• How to create a system of accountability for improving the culture

Presented by Senior Consultant, Lloyd Berry, you’ll see how action planning can have an incredible impact on the organizational culture and financial performance of your hospital.


Date: Thursday, September 27, 2007
Time: 2:00-3:00 ET
Forum: Online webinar
Cost: $99 per log-in - the number of participants per log-in is unlimited -- Clients save $50 and pay only $49! Email us at researchinfo@healthstream.com for the special client invitation code.

Registration Required. Click the link below to register online. Payment is required at the time of registration via credit card. Instructions on accessing the webinar will be provided with your registration confirmation.

Register Online

Important HCAHPS Reminder

There will be an HCAHPS Dry Run in September 2007. If you have not yet participated in a Dry Run, contact your sales representative or project manager as soon as possible to get set up for participation.

Knowledge Network Webinar
HCAHPS: Getting the Most Out of Your Results with StatData

Thursday, October 4, 2007

Presented by:
Bobbi Rogers & Moronke Akintunde
Project Managers
HealthStream Research

HealthStream Research’s StatData® online reporting system provides a wide range of tools to dig deep into your HCAHPS results. Now, in the latest webinar in HealthStream Research’s Knowledge Network series, you’ll learn how to get the most out of your results:

• Getting started with StatData
• Statistics 101—what you need to know to understand your results
• How to access results, utilize reporting filters, and build detailed reports

Presented by Bobbi Rogers and Moronke Akintunde, project managers for HealthStream Research, you’ll see how you can use StatData to gain powerful insights into your HCAHPS performance.


Date: Thursday, October 4, 2007
Time: 2:00 pm EDT
Forum: Online webinar
Cost: Complimentary to HealthStream Research clients conducting HCAHPS

Registration Required. Click the link below to register online. Once you click on the link below, enter "HCAHPS" in the "Search for" box. Click on “Registration” to the right of the meeting.

Register Online Now

Homestead Hospital, Homestead, Florida

Located in Homestead, Florida, Homestead Hospital experienced one of the United States’ most devastating natural disasters—Hurricane Andrew in 1992. We interviewed Bo Boulenger, who served as the CEO of Homestead Hospital from 1992 – 2006. Mr. Boulenger shared his story of how this hospital has coped and grown since Hurricane Andrew to become a hospital with excellent scores on physician satisfaction. Mr. Boulenger has worked for Baptist Health South Florida, Homestead Hospital’s parent organization, for 22 years. Today he serves as CEO of Baptist Hospital of Miami and Baptist Children’s Hospital.

Full Article

Healthcare leaders know that without a steady, growing stream of referrals and admissions from a cadre of loyal medical staff members, it can be very difficult to grow revenues. HealthStream Research has found that hospitals can advance their culture by developing physicians who are not only loyal admitters but who are also engaged in the improvement of patient care. Unfortunately, our data tells us too many hospitals are settling for physicians who are, on average, only “satisfied.”

Full Article

Part Two

In a previous Discovery Paper, “What Really Matters to HealthCare Employees?" (May 2007 Random Samples), HealthStream Research looked to our national database to identify factors critical to healthcare employee satisfaction. We shared the top four items to be mostly highly predictive of Overall Satisfaction along with the underlying drivers of each predictor.

HealthStream Research recently looked at one of the top four predictors—Employee Recognition—and interviewed four hospitals in our national employee database that scored high in the area of “How well administrators treat, appreciate and support employees”. This is part two of a four part series highlighting the best practices of these four hospitals.

Full Article

Dr. Randy Carden, Senior Research Consultant

“I have heard of this before but I cannot remember what it means—what is meant by the term standard deviation?”

This is a good question. Many of us learned this in our statistics course in college, but we tend to forget such things if they go unused.

The standard deviation (SD) is a measure of spread in your data. The larger the SD, the more spread there is in your data. Think in terms of dispersion. The larger the SD, the more dispersion there is in your data. The smaller the SD, the less dispersion exists in your data. The standard deviation is a measure of variability around a mean score. In statistical terms, the standard deviation is the square root of a measure called the variance, which is the average of the squares of the deviation scores for the sample for a particular item.

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