It is a tremendous honor to greet you as the new President of HealthStream Research. HealthStream (NASDAQ: HSTM) is a leading provider of learning and research solutions for the healthcare industry, transforming insight into action to deliver outcomes-based results for healthcare organizations. HealthStream acquired The Jackson Organization on March 12, to build on the success of its existing Data Management & Research (DMR) unit to create HealthStream Research. Our combined patient, employee, physician, and community research services establishes HealthStream Research as one of the healthcare industry's premiere full-service research resources. HealthStream Research now represents more than 1,100 healthcare facilities — an astonishing 22% of the nation’s acute care hospitals.

So, what does all this mean to you?
• HealthStream Research — now comprised of The Jackson Organization and DMR — will continue to provide valuable insight about patients' experiences, workforce engagement, physician relations, and community perceptions of hospital services.

• The excellent service you have received from The Jackson Organization and DMR will continue. Our healthcare experience grows even deeper. Through the same great people you have come to know and trust, HealthStream Research will be there as your research partner.

• Executives at client healthcare organizations will be presented with a compelling opportunity to transform insight into action with HealthStream's industry-leading learning solutions.

We are now one company. In the coming months, however, you may receive communications or documents that are represented as HealthStream Research, The Jackson Organization or DMR. While there may be a combination of names, please know that they are all coming from one organization — HealthStream Research. We are working to make the complete conversion as quickly as possible and appreciate your patience as we work through this process.

This is an exciting opportunity for all of us. I want to personally reassure each of you that the excellent service you’ve come to expect will continue. You’ll have the same contacts, the same experts, and the same dedicated voices on the other end of the phone.

The only substantive change you’ll experience is getting more — more services, more resources, and more capabilities to support your pursuit of excellence!

Sincerely,

J. Edward Pearson
President
HealthStream Research

Read Announcement Press Release

As of April 2, 2007, version 3.2 of StatData™ has replaced the 3.1 version. We’ve listened carefully to the feedback we’ve received. You wanted additional reports, increased report customization abilities, and the ability to track completion rates in real-time at the unit-specific level. Our expert programmers have added a wide range of performance improvements, new reports, and new reporting options — and they added a few enhancements that you didn’t even know you needed yet! Keep reading on for information on the new 3.2 features and details about our next Advanced StatData Training Webinar, scheduled for Thursday, April 19, 2007.

StatData 3.2 provides improved flexibility and precision-control of your data. The new features and benefits of StatData 3.2 include:

New Reports

• HCAHPS Report Card by Question Category
The HCAHPS Report Card provides the user with a detailed Mean Summary Report Card using the CMS-defined question categories.

• HCAHPS Top Box Report Card by Question Category
The HCAHPS Top Box Report Card provides the user with a detailed Top Box Summary Report Card using the CMS-defined question categories.

• Positioning Analysis
Find out which attributes to focus on to get the biggest return on your investment of time and resources. The new Positioning Analysis creates a two dimensional map of the performance attributes being measured, using the relative performance and importance of the items to plot their position on the map.

• Interview Completes by Treatment Area
See how each unit has been doing against target quotas for completed surveys, right up to the current day. This report displays the sample plan for each project component and a 5 period trend of completed interviews, plus the number of completed surveys for each project component in ongoing surveys.

StatData Enhancements
• As an added project option, Voice of the Patient transcriptions will be available online via StatData; clients currently receiving Voice of the Patient transcriptions can now access them online
• Reports now allow scale flip for calculating Yes/No question mean and correlation
• Dig deep into your data — Sub-unit database comparisons now available upon request
• Get your “printer-friendly” reports in Microsoft Word document format
• You can now copy and modify previously saved reports — no need to reinvent the wheel when you’ve already created a similar report
• Top Box Jackson Database Score and Top Box Percentiles added to the drop-down options
• The “Available Reports” drop-down menu has been alphabetized
• Convenient links to “StatData News” and “Log Out” have been added to the menu bar

Advanced StatData Training Webinar
StatData is a powerful online reporting tool, and HealthStream Research wants to make sure you learn what you need get the most from your data. In just 30 minutes, the Advanced webinar will get you on your way to utilizing all the advanced functions of StatData. If your organization is not using all the features of StatData or you have front-line staff that would benefit from having access to online reporting of patient satisfaction results, you’ll want to participate in this helpful webinar.

• Overview of new features in StatData 3.2
• Advanced Reporting Features
• Top Box & Standard Reports
• Adding Filters
• Accessing HCAHPS Data/Online Recommendations
• Unit Mean Summary Report
• 5 Period Trend Analysis
• View Selected Questions
• Common Question Survey Comparison
• Overall Satisfaction Trending
• Run Saved Reports
• View Standard Reports
• Voice of the Patient
• Overview of the Tool Box

Date: Thursday, April 19, 2007
Time: 2:00-2:30 ET
Forum: Online webinar
Cost: Free to all current patient satisfaction clients. If you are not a current patient satisfaction client, please contact us at info@jacksonorganization.com for a demo.

Registration Required. Click the link below to register online. Once you click on the link below, enter "webinar" in the "Search for" box. Click on the “Registration” link on the far right side.

Instructions on accessing the webinar will be provided with your registration confirmation.
Register Online Now

Any questions or concerns relating to the new StatData 3.2 release should be sent to webmaster@jacksonorganization.com.

Thursday, April 26th

Presented by:
Gwen Faust
Director of Customer Service
Orange Regional Medical Center
&
Allan H. Acton
Senior Consultant
HealthStream Research

Goal setting — it’s the difference between passively ending up somewhere and actively going somewhere. This webinar will focus on how to challenge your organization to new levels of excellence with precision goal setting. Goal setting is more than just establishing a target; you’ve got to establish how you’ll get there, determine who will be responsible for what, and create incentives for success.

In just 60 minutes, Gwen Faust and Allan Acton will reveal proven best practices for goal setting:

• Determine which (and how many) items to improve for maximum effectiveness
• Establish accountability through clear expectations
• Set targets, communicate goals, and drive results at the department-specific level

Date: Thursday, April 26, 2007
Time: 2:00-3:00 ET
Forum: Online webinar
Cost: $99 per log-in - the number of participants per log-in is unlimited -- Clients save $50 and pay only $49! Email us at info@jacksonorganization.com for the special client invitation code.

Registration Required. Click the link below to register online. Payment is required at the time of registration via credit card. Instructions on accessing the webinar will be provided with your registration confirmation.

Register Online Now

Catholic Health Initiatives

Certain observations remain fresh and vital, no matter how long ago they were made. The 80/20 Rule (also known as Pareto's Principle) speaks of the "vital few and trivial many," the principle that the ‘vital few’ 20 percent of virtually any endeavor are responsible for 80 percent of the results. Catholic Health Initiatives (CHI) is a system with more than 70 hospitals, yet they’ve managed to succeed system-wide with impressive results time and time again—their Overall Patient Satisfaction results currently stand at 4.28, an improvement from an already-impressive score last year of 4.26. By focusing on the ‘vital few’, the core drivers that create the very foundation of patient satisfaction, over the years they have built excellence from the ground up.

Columbus Regional Hospital
Columbus, IN

Columbus Regional Hospital is a 225-bed hospital located in Columbus, Indiana. Columbus Regional has always performed well on HealthStream Research's Quality Check® Physician Satisfaction Survey, but for the past three years they have continued to improve and sustain that improvement. We interviewed Vice President & Chief Medical Officer Tom Sonderman and the Director of Medical Quality Management Kathy Wallace to find out how Columbus Regional has been able to make and sustain such improvements.

HealthStream Research’s 2007 Annual Creating Excellence in Healthcare Conference will be at the fabulous Sheraton Music City Hotel in Nashville, Tennessee, October 21-23, 2007. We encourage those that have implemented innovative programs, made improvements in their scores, or positively impacted business outcomes to consider presenting.

Give us your ideas for a presentation by responding to our Call for Papers. Last year, we had so many submissions that we were not able to accept all of them — so we encourage everyone interested to submit as early as possible.

To learn more about the conference location, visit http://www.sheratonmusiccity.com.

We are very interested in your “Business Outcomes” research, showing the connections between investing in quality and the bottom line. Could you help us understand and explain what the key terms mean (ROI, ROE, ROA, and Operating Margin)?