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June 2006
In this issue:
1. Knowledge Network Webinar: Patients, Employees, and Branding
2. Keynote Speakers Announced for Annual Conference
3. Recent Updates Provide Improved Services to Clients
4. Success Story: How They Did It: Award Winners for Medical Staff Excellence and Consistency
5. Around the Office: Meet the Expanded Project Management Team
6. The Search for Competitive Advantage
| Knowledge Network Webinar: Patients, Employees, and Branding
How it All Comes Together
In healthcare, nothing exists in isolation—no matter what group you are talking about, rest assured that everything affects everything. Now, in the latest webinar in The Jackson Organization’s Knowledge Network series, you’ll have the opportunity to discover the impact that patients, employees, and branding have on each other. The analysts at The Jackson Organization have examined how increased patient and employee satisfaction leads to enormous branding benefits, and how successful branding initiatives can drive patient and employee satisfaction! Presented by Senior Vice President, Allan H. Acton, you’ll also see why comprehensively focusing on these groups can have an incredible impact on the financial performance of your hospital.
Date: June 13, 2006
Time: 3:00-4:00 ET
Forum: Online webinar
Cost: $99 per facility – the number of participants is unlimited -- Clients save $50 and pay only $49! Email us at info@jacksonorganization.com for the special client invitation code.
Register Online Now |
Two Keynote Speakers Announced for Annual Conference
The Jackson Organization’s 2006 Achieving Excellence in Healthcare Annual Conference is quickly becoming something magical and extraordinary. As exciting speaker submissions come in from all over the country with hospitals and healthcare providers preparing to tell their stories of excellence, The Jackson Organization is poised to set the conference bar a level higher—because this year’s Annual Conference will be our best ever.
Jamie Clarke
Want evidence? Check out our electrifying keynote speaker. You have simply got to see success through the eyes of master storyteller and adventurer, Jamie Clarke. At 7:10 am on May 23, 1997, he stood on the summit of Mount Everest and realized a lifelong dream. He is an author, a film maker and a national cross-country ski champion. In 1997, he co-authored his first book, The Power of Passion which chronicled his first 2 attempts on Everest. He also released Above All Else, a film chronicling his 3 Everest climbs. Jamie crossed Arabia’s Empty Quarter, the most desolate and dangerous desert in the world. He and his teammates were the first Westerners in 50 years to accomplish this. His second book, Everest to Arabia, takes readers across the Sands of Arabia with reflections from the Summit of Everest. Jamie’s inspirational and enthusiastic approach towards tackling his adventures shows that he truly understands what it means to overcome staggering obstacles on the path to success. While weaving his exhilarating stories of dedication and triumph, he demonstrates to his audiences that we are all adventurers on our own journeys.
Susan Frampton, Ph.D.
The Jackson Organization is also thrilled to announce the addition of Susan Frampton, Ph.D. as another keynote speaker at our 2006 Achieving Excellence in Healthcare Annual Conference. With her stunning possession of time-tested healthcare best practices, you will come away with volumes of high-impact ideas to help your healthcare organization improve and thrive. As the President of Planetree, Frampton works with a growing alliance of hospitals and health centers around the country and in Europe that have implemented Planetree’s unique patient-centered model of care. Prior to her work with Planetree, she spent over twenty years at several hospitals in the New England area. Her work focused on community education, wellness and prevention, planning, and development of integrative medicine service lines. Frampton received both masters and doctoral degrees in medical anthropology from the University of Connecticut, and has numerous publications, including the edited collection “Putting Patients First” which won the ACHE Hamilton Book of the Year Award in 2004, chapters in Integrating Complementary Medicine Into Health Systems, and articles and interviews in Journal of Alternative and Complementary Medicine, AHA News, Modern Healthcare, and Hospitals and Health Networks. In addition to speaking widely on culture change, patient-centered design, and healthcare consumerism, Frampton serves on the Connecticut Healthcare Research and Education Foundation’s Patient Safety Organization.
We are in the process of finalizing the full conference agenda, so this certainly won’t be the last Annual Conference announcement. Be sure to check our website often for conference updates, as the agenda continues its exciting progression towards full development. We hope you will join us for the 2006 Achieving Excellence in Healthcare Annual Conference at the fabulous Kingsmill Resort in Williamsburg, Virginia, October 22-24.
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| Recent Updates Provide Improved Services to Clients
The Jackson Organization’s recent expansion initiatives and new state-of-the-art Headquarters has dramatically broadened our capabilities to provide you with increased speed, accuracy, and efficiency for all research, analysis, reporting, and customer service. We have taken Measure, Improve, and Thrive to new heights to help you Measure, Improve and Thrive!
In just the last 60 days, The Jackson Organization’s expansion initiatives and technological updates have produced increased training capabilities, extended interviewing hours, increased productivity and efficiency, and improvements to StatData.
These improvements have created the following measurable benefits to our clients:
• The number of session hours worked increased by nearly 20%.
• The weekly rate of completed surveys increased by nearly 30%.
• Our number of Interviewers actively making calls during peak times increased by an average of 25%.
• The recent completion of our state-of-the art, 12-station training center will now enable us to provide faster, more comprehensive training for new employees. The addition of this training center is another way The Jackson Organization is expanding to ensure your projects begin quickly, smoothly and with a fully trained team ready to field your surveys.
All together, this means that you’ll get better and faster results!
StatData Changes:
Changes to “Question List”
In addition to being present at the top of the screen, “Selection” and “Report Build” buttons have been added to the bottom of the screen for your convenience.
Changes to “Report Selection”
In order to save you steps in building reports, “All Units” and “All Sub-Units” in the appropriate drop-down are now set to be automatically selected as the default.
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| Success Story: How They Did It: Award Winners for Medical Staff Excellence and Consistency
Our Lady of the Lake & St. Elizabeth Hospital
Franciscan Missionaries of Our Lady Health System
Baton Rouge & Gonzales, Louisiana
Franciscan Missionaries of Our Lady Health System, a very high performing system client of The Jackson Organization, has two facilities which are stellar examples of Medical Staff satisfaction. Our Lady of the Lake Regional Medical Center is the 2nd Place winner of The Jackson Organization’s 2005 Overall Medical Staff Satisfaction award, and St. Elizabeth Hospital has performed at such a high level for so long that they inspired the creation of a brand new award category, for which they were the clear winner: 2005 Top Performer—Sustained Excellence, stemming from their second year in a row in the 99th percentile for Overall Medical Staff Satisfaction.
To learn more about their best practices, how they achieved success, and maintained excellence, click on the link below.
Full Article |
Around the Office: Meet the Expanded Project Management Team
The Jackson Organization has been on an aggressive expansion path. Not only have we designed, built, and moved into our new state-of-the-art headquarters, but we have also significantly expanded our capabilities in virtually every area.
This month, we’d like to bring attention to our expanded Project Management Team, spearheaded by the return of Karen Sorensen, our Vice President of Client Services and Project Management. In addition to ensuring morale, customer-focused approaches, and alignment among the entire expanded Project Management Team, her focus has grown to clarifying and documenting operational procedures for greater efficiency and consistency.
The Project Management Team has been expanded by 75% since the beginning of 2006! This has reduced the active project load for each Project Manager by approximately 50%, allowing each team member to provide even more dedicated time to each client. With this growth, Karen Sorensen leads the team with improved customer focus and greater efficiency.
“We coordinate the immense resources of The Jackson Organization—sales teams, writers, marketing experts, consultants, analysts, IT experts—so that every aspect of a project breathes excellence. We seek to ‘WOW’ every client,” said Karen Sorensen. “We have also aggressively expanded the training and skill sets of our entire team to better serve our clients.”
Pictured in above photo from left to right: Laura Phillips, Project Manager; Rebecca Schwoch, Project Manager; Jennifer Ward, Project Manager; Robin Aaron, Project Manager; Lisa Schleupner, Project Manager; and Karen Sorensen, Vice President, Project Management
Not Pictured: Rebecca Collier, Project Manager; John Lowe, Project Management Assistant; and Susan Purcell, Project Management Assistant
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| The Search for Competitive Advantage
By Bob Edmondson, for HealthLeaders News, June 2, 2006
Why should patients select your hospital? What advantage do you enjoy over your competitors? What is it about your services that compels physicians and patients to make you their healthcare choice, if indeed a choice is available? Most importantly, what does your hospital offer that translates into an unbeatable competitive advantage?
Full Article |
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