Everyone at The Jackson Organization has begun the final planning for the move to our new headquarters office. The move date is still tentative, scheduled for a weekend in mid April. So that there will be minimal impact on our clients, The Jackson Organization will be shutting down its offices at noon on a Friday, and we will launch service from our new Headquarters on Monday morning. We will keep you informed along every step of the way, so as soon as we have word from the contractors on an exact move date, you’ll be the next to know! Once the date is confirmed, details will be announced through:

- Website
- StatData Online Reporting System
- Delivered reports
- Email
- Random Samples newsletter

The new headquarters will be located at 7710 Montpelier Road in Laurel, Maryland 20723. We will have a new headquarters telephone number and we are awaiting assignment of that number from Verizon. Our toll-free number will remain the same at 800-473-1771.

Ask the Experts: "Can You Explain When to Use Top 4 & 5 Box Scores and When to Focus Only on Top Box Scores?"

The “Top Box” scores represent the responses that fall only into “Excellent” (Top Box Score), while the Top 4 & 5 Box Scores show reponses for those that indicated “Very Good” or “Excellent.” Calculating these scores allows an organization to identify the driving variables associated with the top performing units, departments, and/or facilities.

Most survey research responses result in scores clustered primarily in both “Very Good” and “Excellent.” As the goal of The Jackson Organization’s research is to identify pathways to Excellence, we recommend separating “Very Good” results from “Excellent” results. This allows you to identify the specific variables and best practices that separate the “Very Good” performers from the “Excellent” performers. For example, if most of the responses are clustered in the Top 4 & 5 scores, it is far more useful to separate the two groups so that you can address measures needed to move the 4’s to 5’s. Excellence is always the ultimate goal.

Our expert analysts recommend generating Top 4 & 5 scores only when there is a wide (and even) distribution of responses across the five point scale. This is typically only found in Employee and Medical Staff research. For patient studies, we virtually always recommend using the Top Box Score instead of the Top 4 & 5 Box Score.

Do you have a question you’d like to send to our team of experts? Send an email to asktheexperts@jacksonorganization.com, and our interdisciplinary team of experts will provide you with a detailed answer. Specify if you wish to remain anonymous.

Around the Office: Looking for a Way to Improve (or Start) Your Employee Recognition Program?

The Jackson Organization’s Check Them Out employee recognition program has been incredibly successful. It seems like somebody gets caught in the act of excellence pretty regularly around here. Not surprising—after all, everyone we hire is deemed to be among the top 25% of the nation’s available workforce!

The Jackson Organization’s employee recognition program has gone through several stages of improvement over the years, and we’d like to take this opportunity to share with you what we’ve learned so that you can improve (or create) your employee recognition program.