Go Search
Newsletters
 

 

 

 

May 2006

In this issue:

1. Knowledge Network Webinar: Better Data, Better Results
2. Around the Office: The New Headquarters...We Have Arrived!
3. Discovery: Improving Patient Satisfaction with Better Discharge Instructions
4. Ask The Experts: "Will changing sample size also change our awareness results in our consumer survey? How exactly did you decide on our sample size?"


Knowledge Network Webinar: Better Data, Better Results

Thursday, May 4th

The Jackson Organization's New National Patient Database

The Jackson Organization is thrilled to announce the upcoming launch of our new National Patient Database, carefully built from nearly 1,400 hospitals across the United States. This comprehensive instrument will provide unrivaled benchmarking capabilities by hospital type, location, size, unit, and more. Attend this 1-hour webinar to hear about how this latest Jackson Organization tool will further help you Measure, Improve, and Thrive!

In just 60 minutes, you’ll learn about:

Benchmarking 101— What are the advantages of comparing your hospital to a database?

Database ‘Secrets’ — What do the numbers really mean?

What’s Changing — Moving from the Jackson Client Database to the upcoming National Patient Database, and how these changes provide increased validity and a more detailed roadmap to excellence.

National vs. Peer Databases — When should you compare your hospital to a national database? Is peer benchmarking appropriate?

The Impact on StatData® — How the new National Patient Database is presented in the StatData Online Reporting System.


Date: Thursday, May 4, 2006
Time: 3:00-4:00 ET
Forum: Online webinar
Cost: Complimentary

Registration Required. Click the link below to register online. Once you click on the link below, enter "Benchmarking" in the "Search for" box. Click on the meeting and enter the password "jacksonweb".

Instructions on accessing the webinar will be provided with your registration confirmation.

Register Online Now


Around the Office: The New Headquarters...We Have Arrived!

Image We have arrived! The Jackson Organization is proud to announce that the relocation to our new (and greatly improved) headquarters went with nary a hitch. Well, aside from some scattered paper cuts, a broken coffee mug, and few strained backs, of course. Even after almost three weeks, the building still has that new-car smell . . .

Our highly esteemed IT department exceeded everyone’s expectations by getting our phones and network up within less than 24 hours of shutting down at the old location, giving us the ability to get right back to business of improving healthcare in America. Across the entire company and all departments, our engaged employees pitched in their help in every imaginable way. All of this underscores the reason for our new headquarters—you.

So, how will the new headquarters affect you?

To handle larger and more demanding survey projects, our new Call Center was built with future expansion in mind, and the interviewers absolutely love the new surroundings. The IT infrastructure and phone systems were designed to exceed the highest levels of security and reliability (and even to the exacting standards of our amazing IT team!). Each and every department is thrilled to have room to breathe. “With the amount of space we have to work with, everything can now be arranged so much more efficiently and logically. We have already seen modest reductions in the amount of time it takes to assemble printed reports—it’s amazing what a nice, big table in a huge well-let room can do,” beamed Abigail Martin, Manager of Production & Editing.

Feel free to stop by for a visit—we are proud of our new headquarters, and it shows.


Discovery: Improving Patient Satisfaction With Better Discharge Instructions

The first in a series of Discovery Papers on the role of discharge instructions in improving patient satisfaction—all with specific steps to improvement.

Discharge instructions play an incredibly vital role in the successful recovery of patients—something healthcare providers know intuitively; you want the patient to achieve certain health objectives, and you know it’s your job to coach them to success. But if you leave discharge instructions to chance or omit certain key steps, not only will the patient be less likely to recover, but The Jackson Organization’s research has shown that discharge instructions are highly correlated to Overall Patient Satisfaction. Send them out the door unprepared, and all the work you put in before discharge will be heavily compromised.

To read the full Discovery with 5 steps to improving discharge instructions, click on the link below.

Full Article


Ask the Experts: “Will changing sample size also change our awareness results in our consumer survey? How exactly did you decide on our sample size?”

Want to learn the science behind sample size, error ranges, and issues unique to consumer studies? Get the full answer from our experts by clicking on the link below.

Full Article

 
 

 
 
Copyright © 2007 -2008 HealthStream Research. All rights reserved.