Overview
As of January 2009, results of the HCAHPS inpatient survey are being publicly reported by CMS on behalf of more than 3,700 hospitals.  Throughout this year, hospitals have been assessing their own performance on the HCAHPS survey and comparing their results not only to their local competitors but also to state and national benchmarks.  During this same time, HealthStream Research has been working closely with its hospital clients to educate clients on the HCAHPS program and work with them to develop action plans for improvement of their survey results.  The purpose of this webinar is to share what we are learning about HCAHPS based on our recent consulting experiences.  The goal is to help hospital leaders better understand the full ramifications of the HCAHPS program and present ideas that may be helpful to their improvement plans.

Objectives

Course Description

In 2008, HealthStream Research presented a national webinar entitled, "10 Things We Have Learned About HCAHPS."  It was widely attended by hospitals throughout the U.S., and the feedback we received indicated the information was very helpful to leaders in getting up to speed with the latest developments in the HCAHPS program.  This webinar is an update to that first session, based on our more recent experience with HCAHPS and our interactions with clients.

In this webinar, HealthStream Research will share ten (10) new observations about the HCAHPS program.  For example, we will share a case study from one healthcare system that has shown substantial improvement in their HCAHPS scores over the past two years.  We will present the approach they system took to achieve this success and the results they have achieved.  We will also provide updates on some key HCAHPS program components such as status of the Value Based Purchasing program, guarantee of equivalency in data collection, and new rules regarding other inpatient surveys.  Finally, we will share some of the observations of our consulting team such as the reaction many caregivers are having to the HCAHPS program and the need for organizational accountability in sustaining consistently high performance.

This is a prerecorded webinar and is available for download for use throughout your facility.

Cost: $99 for download and unlimited use.  Clients save $50 and pay only $49! Email us at researchinfo@healthstream.com for the special client invitation code.

Prepayment Required. Click the link below to purchase this webinar. Payment is required at the time of purchase via credit card.  You will receive an email confirmation after your purchase.  Instructions on accessing the webinar will be provided in a separate email within 48 hours of your confirmation.