Presented by:
Brian Lee, CSP
CEO, Custom Learning Systems Group

In this age of public access to hospitals’ HCAHPS results, the ability to positively affect scores (and keeping the momentum of success moving forward) is critical.  Yet, accountability for delivering patient satisfaction, and ownership of the outcomes, often slips through the cracks.  Because there is a direct link between accountability and patient satisfaction, it is important to improve accountability, control, and communication systems.  Join Brian Lee, CEO of Custom Learning Systems Group for a lively exploration of the link between accountability and HCAHPS success.  You'll discover the 10 steps to moving your hospital toward a culture of accountability, responsibility, and genuine ownership of HCAHPS outcomes.  

Brian Lee is one of North America’s leading experts in the field of World-Class Healthcare Patient Satisfaction and Employee Retention and is the author of 6 books.  Brian Lee and the Custom Learning System's team of training and implementation professionals have led hundreds of hospitals and healthcare organizations on the journey to excellence. His leading-edge expertise, personal passion, platform enthusiasm, and infectious humor have provided inspiration to more than 1.5 million people world-wide.  Brian's commitment, drive, and dedication to patients, employees, and physicians have resulted in his recognition as "Healthcare's Mr. Loyalty."

This is a prerecorded webinar and is available for download for throughout your facility.

Cost: $99 for download and unlimited use.  Clients save $50 and pay only $49! Email us at researchinfo@healthstream.com for the special client invitation code.

Prepayment Required. Click the link below to purchase this webinar. Payment is required at the time of purchase via credit card.  You will receive an email confirmation after your purchase.  Instructions on accessing the webinar will be provided in a separate email within 48 hours of your confirmation.

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