Presented by:
Nancy Hudecek, RN, BSN, MS
Director, Risk Management & Patient Safety
HealthStream, Inc.
Overview
As of January 2009, results of the HCAHPS inpatient survey are being publicly reported by CMS on behalf of more than 3,700 hospitals. Throughout this year, hospitals have been assessing their own performance on the HCAHPS survey and comparing their results not only to their local competitors but also to state and national benchmarks. During this same time, HealthStream Research has been working closely with its hospital clients to educate clients on the HCAHPS program and work with them to develop action plans for improvement of their survey results.
The purpose of this webinar is to share what we have learned this year about HCAHPS based on our recent consulting experiences. The goal is to help hospital leaders better understand the full ramifications of the HCAHPS program and present ideas that may be helpful to their improvement plans.
This is a prerecorded webinar and is available for download for use throughout your facility.
Cost: $99 per log-in - the number of participants per log-in is unlimited. Clients save $50 and pay only $49! Email us at researchinfo@healthstream.com for the special client invitation code.
Prepayment Required. Click the link below to purchase the webinar. Payment is required at the time of purchase via credit card. You will receive an email confirmation after your purchase. Instructions on accessing the webinar will be provided in a separate email within 48 hours of your confirmation.
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