Presented by:
Mike Wardlow, RN, BSN, BSEd
Manager, Customer Service
St. John's Regional Medical Center
St. John's Regional Medical Center will share its successful HCAHPS strategies that can help you prepare for the rising impact of public reporting. Mike Wardlow will provide an entertaining look at their blueprint for success, with best practices you can implement right away in your own organization.
In just one hour, participants will learn about St. John's Regional Medical Center's successes with:
- Comprehensive patient welcoming strategies;
- Detailed patient-care plans that stress frequent interactions;
- A high-impact, post-discharge "thank you" program;
- Measurement and planning at the individual department level;
- A transparent approach to sharing results throughout the hospital
The webinar will be presented by Mike Wardlow, Manager of Patient Satisfaction/Customer Service for St. John's Regional Medical Center in Joplin, Missouri. In addition to his strong background in communications, public relations, and marketing strategies, since 2005 he has been responsible for overseeing the monitoring and reporting of the hospital's patient satisfaction results, developing and implementing a strategic plan to continuously improve patient satisfaction, acted as a liaison between administration, physicians, nurses, and ancillary staff to resolve patient concerns/issues, and served as an educator and failitator for new employee orientation. This insightful webinar will show you precisely how St. John's has implemented successful HCAHPS strategies and how your hospital can craft the most effective patient experience.
This is a prerecorded webinar and is available for download for use throughout your facility.
Cost: $99 for download and unlimited use. Clients save $50 and pay only $49! Email us at researchinfo@healthstream.com for the special client code.
Prepayment Required. Click the link below to purchase this webinar. Payment is required at the time of purchase via credit card. You will receive an email confirmation after your purchase. Instructions on accessing the webinar will be provided in a separate email within 48 hours of your confirmation.
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