Presented by:
Nicole Caruso
Consultant and Focus Group Moderator 

Focus group research provides your organization with the opportunity to delve deep into the thoughts and behaviors of patients.  A clear understanding of the complexity and nuances in the perspectives of patients can mean the difference between HCAHPS performance that's almost on target and performance that exceeds expectations.  In this webinar, Nicole Caruso will explore:

• When to conduct qualitative research
• How to decide who to invite to the focus groups
• The steps needed for execution
• How to understand the insights provided during the focus groups
• How to use the focus group findings to "move the needle"

Ms. Nicole Caruso has 14 years of dedicated experience in healthcare consulting, with 11 years of expert focus group moderation.

This is a prerecorded webinar and is available for download for use throughout your facility.

Cost: $99 for download and unlimited use. Clients save $50 and pay only $49! Email us at researchinfo@healthstream.com for the special client invitation code.

Prepayment Required. Click the link below purchase this webinar. Payment is required at the time of purchase via credit card. You will receive an email confirmation after your purchase. Instructions on accessing the webinar will be provided in a separate email within 48 hours of your confirmation.

Purchase Now