Objectives

Upon completion of this continuing education activity, participants should be able to:

1.    Describe the effects of employee turnover related to satisfaction goals.

2.    Cite examples of how to select behaviors and attitudes over skill set.

3.    Describe the importance and effects of team driven change.

4.    Connect causal relationship between patient satisfaction, employee satisfaction and  physician satisfaction.

Intended Audience
This continuing medical education activity is for CEOs or other chief/senior administrators (CNO, Directors, VP) and managers whose responsibilities include human resources, employees in nursing/patient care areas, emergency services, physician relations and/or quality.

FACULTY

Jason Amich, BS, MSc, FACHE
Ancillary Services Team Leader
Lutheran Health Network
(Lutheran Hospital, Dupont Hospital, Rehabilitation Hospital)
Fort Wayne, IN

This is a prerecorded webinar and is available for download for use throughout your facility.

Cost: $99 for download and unlimited use. Clients save $50 and pay only $49! Email us at hstmlive@healthstream.com for the special client invitation code.

Prepayment Required. Click the link below to purchase this webinar. Payment is required at the time of purchase via credit card. You will receive an email confirmation after your purchase.  Instructions on accessing the webinar will be provided in a separate email within 48 hours of your confirmation.

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