After our exhaustive research with HCAHPS dry runs, pilot studies, and ongoing HCAHPS administration for over 400 hospitals, HealthStream Research is now ready to present our findings in this information-packed webinar. As CMS is moving from a “Pay for Participation” model to a “Pay for Performance” model, this webinar not only provides our latest discoveries but also a roadmap to improved HCAHPS performance as well.

In just one hour, participants will:

• Get the latest information on HCAHPS trends and recent developments from CMS.
• Get an exclusive look at the results of our HCAHPS research.
• Discover the specific best practices that have propelled our top-performing HCAHPS clients to success.
• Gain deep insights into HCAHPS through research on top drivers and the impact of survey respondent demographics such as education, language, and health status.
• Understand our approach to integrating your inpatient HCAHPS survey process with your outpatient, ambulatory surgery, and emergency department survey process.
• Receive research-based recommendations on improving key HCAHPS items that can lead to improved “Pay for Performance” outcomes.


Presented by Thomas S. Hutchinson, Senior Vice President, this insightful webinar will show you precisely where HCAHPS is headed, how HealthStream Research is embracing HCAHPS, and how we can help your hospital achieve top performance and improve the patient experience.